Cassandra Potts
Kinross, WA
Summary
Newly certified Travel Consultant eager to launch a career in the travel industry. Bringing a strong background in hospitality and a passion for customer service. Skilled at multitasking, problem-solving, and communicating effectively in fast-paced environments. Known for being reliable, adaptable, and quick to learn. Excited to apply my training, grow professionally, and contribute to a company that values excellent service and meaningful travel experiences.
Overview
6
6
years of professional experience
Work History
Front of House Wait Staff Member
Tassels Place Bar and Bistro
01.2021 - Current
- Collected payment for food and drinks served, balanced cash receipts and processed customer transactions efficiently using point-of-sale systems.
- Enhanced customer satisfaction by providing timely and efficient service in a fast-paced environment.
- Consistently met sales targets set forth by management through upselling techniques such as suggesting premium menu items or add-on.
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
- Led by example and maintained a professional demeanour at all times.
Cashier
Woolworths
01.2020 - 01.2021
- Monitored inventory levels and restocked merchandise as needed to support sales.
- Worked a flexible schedule, extra shifts and rotated to different stations depending on business needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Fostered positive customer relations by resolving complaints and inquiries promptly.
Education
Certificate III in Tourism
North Metropolitan TAFE
Perth, WA07-2025
Skills
- Amadeus GDS
- Fares and Ticketing knowledge
- Itinerary planning
- Global destinations
- Point of sale systems
- Reservation management
- Teamwork and collaboration
- Open-close procedures
- Adaptable and flexible
- Professional appearance
Timeline
Front of House Wait Staff Member
Tassels Place Bar and Bistro
01.2021 - Current
Cashier
Woolworths
01.2020 - 01.2021
Certificate III in Tourism
North Metropolitan TAFE
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