Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Adan Gleeson

Sale,VIC

Summary

Dynamic hospitality professional with proven expertise in creating memorable customer experiences and enhancing operational efficiency, notably at Raymond Cafe.

Skilled in entertainment collaboration and adept in OH&S compliance requirements in this field.


Demonstrated ability to resolve issues swiftly, ensuring guest satisfaction and safety.


Helpful Hospitality professional driven to cultivate exceptional service. Works effectively to address patron concerns and foster loyalty to employer.


Proven success in managing complex requests with grace and efficiency.

Overview

7
7
years of professional experience

Work History

DJ

Self Employed
08.2022 - Current


  • Collaborate with other DJs to consistently deliver high-quality service and entertainment in a fast-paced, high energy environment.
  • Supported promotional campaigns prior to major events by creating social media content on numerous platforms, constantly involved and participating in publicity efforts, resulting in a higher attendance rate at events.
  • Hosted diverse range of events, showcasing versatility and adaptability to various audiences.
  • Handled unexpected situations or changes gracefully, maintaining composure and professionalism under pressure.

Hospitality Worker

Raymond Cafe
01.2022 - 02.2024
  • Enhanced guest satisfaction by providing exceptional customer service and promptly addressing concerns.
  • Prepared food and beverages and verified adherence of quality and safe food-handling standards.
  • Reduced risks by maintaining clean and organised work environment.
  • Processed payments with focus on accuracy and correct cash-handling procedures.
  • Delivered excellent customer service to support company reputation and patron satisfaction.
  • Handled guest complaints professionally, resolving issues quickly to promote positive experiences.

Bar Gaming Attendant

Sporting Legends
07.2018 - 01.2022
  • Enhanced customer experience by providing attentive service and maintaining a welcoming atmosphere, using customer names were possible.
  • Maintained clean and organized gaming areas, contributing to a safe and enjoyable environment for patrons.
  • Informed manager of duty of significant concerns, broken machines, out-of-order games and problems.
  • Conducted routine maintenance checks on gaming machines, identifying any malfunctions or required repairs promptly.
  • Adhered strictly to all relevant laws and regulations regarding alcohol service and age restrictions for casino entry.
  • Processed customer transactions accurately, ensuring a seamless experience for patrons and timely reconciliation of cash drawers at the end of each shift.

Gaming Attendant

The Orbost Club Inc
04.2017 - 07.2018
  • Performed cash handling duties, provided change and balanced money at end of shift.
  • Reported concerns, broken machines, and out-of-order games to supervisor.
  • Maintained accurate records of cash transactions, supporting smooth financial operations within the gaming facility.
  • Welcomed and greeted customers, answered questions, and provided excellent customer service to contribute to memory-making experience.
  • Restocked ice, condiments, and snacks.
  • Adhered to alcohol policies and procedures and complied with local and state laws.
  • Maintained knowledge of menu items, liquor brands, beers and non-alcoholic selections to enhance customer experience and expedite service.
  • Learned how to make wide variety of mixed drinks.

Education

Certificate - RSA (Responsible Service of Alcohol)

Gaming Authority
Vic
2017

Certificate - RSG (Responsible Service of Gaming)

Gaming Authority
Vic
2017

Licence - Gaming Licence

Gaming Licence
Vic
2017

VCE - Secondary Education

Sale College
Sale, VIC
11.2016

Skills

  • Hospitality industry expertise
  • Entertainment collaboration experience
  • Hospitality OH&S and law knowledge
  • Proficiency in hospitality systems
  • Hospitality industry experience
  • Hospitality software expertise
  • Customer service expertise

Additional Information

* Served in Army Cadets - 2014

* Hobbies - Hockey, Gym, Creating music and Art

Timeline

DJ

Self Employed
08.2022 - Current

Hospitality Worker

Raymond Cafe
01.2022 - 02.2024

Bar Gaming Attendant

Sporting Legends
07.2018 - 01.2022

Gaming Attendant

The Orbost Club Inc
04.2017 - 07.2018

Certificate - RSA (Responsible Service of Alcohol)

Gaming Authority

Certificate - RSG (Responsible Service of Gaming)

Gaming Authority

Licence - Gaming Licence

Gaming Licence

VCE - Secondary Education

Sale College

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Adan Gleeson