Summary
Overview
Work History
Education
Skills
Certification
PROJECT COMPLETED
References
Timeline
Generic

Adarsh Kandel

Strathpine,QLD

Summary

I am a passionate and adaptable graduate in Business Information Systems, seeking to begin my career in digital transformation, data analysis, or IT service delivery. With a strong foundation in information systems, cloud computing, and service management, I aim to contribute to meaningful public sector initiatives that improve outcomes for Queenslanders. I am eager to learn, collaborate, and grow into a future digital leader. Diligent student currently finalizing degree and looking for real-world experience as a business analyst intern. Detail-oriented and industrious team player with strong organizational and problem-solving abilities. Enthusiastic about seeing the practical application of education and learning from high-performance professionals.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Home Care Worker

RSL Care RDNS Limited
11.2024 - Current
  • Provide personal care and daily living support to clients, ensuring dignity, independence, and wellbeing.
  • Maintain accurate documentation, incident reports, and compliance with care standards.
  • Build trust through compassionate communication and consistent client engagement.

Disability Support Worker

Interact Australia
06.2024 - 11.2024
  • Delivered person-centred care to clients, promoting independence and empowering them to make informed choices.
  • Assisted with personal care tasks including showering, bathing, sponge bathing, oral hygiene, denture care, shaving, and hair washing.
  • Provided support with repositioning, posture maintenance, pressure area care, and skin integrity.
  • Assisted clients with meal preparation and medication administration while maintaining strict adherence to care standards.

IT Support Officer

Expert Education and Visa Services
Butwal, Nepal
08.2021 - 04.2023
  • Delivered person-centred care to clients, promoting independence and empowering them to make informed choices.
  • Assisted with personal care tasks including showering, bathing, sponge bathing, oral hygiene, denture care, shaving, and hair washing.
  • Provided support with repositioning, posture maintenance, pressure area care, and skin integrity.
  • Assisted clients with meal preparation and medication administration while maintaining strict adherence to care standards.

Education

Master of Science -

Torrens University, Brisbane Campus
Brisbane, QLD
04-2025

BBA - Business Administration

Kshitz International College, Affiliated To Pokhara University
Butwal, Nepal
01.2022

IT - Professional Year

ECA
Brisbane

Skills

  • Customer service and technical support
  • Documentation management
  • Attention to detail
  • Team collaboration
  • Time management under pressure
  • Continuous learning mindset
  • Microsoft 365 proficiency
  • Active Directory basics
  • IT support and troubleshooting
  • SQL and Python basics
  • Power BI and Excel expertise
  • ITIL processes
  • Incident management and resolution
  • Service desk operations
  • Windows OS support
  • Stakeholder engagement strategies
  • Remote and on-site support
  • Project presentation
  • Business process mapping
  • Stakeholder engagement
  • Requirements gathering
  • Risk assessment
  • Product management
  • Stakeholder management
  • Pivot tables
  • KPI tracking
  • Agile methodologies
  • Microsoft Office Suite
  • Problem-solving

Certification

AWS Certified Cloud Practitioner – Amazon Web Services (2024)

PROJECT COMPLETED

Project: Bricktopia Quest – Agile Digital Product Development (University Project), Agile Project - MIS608 Agile Project Management, Role: Business Analyst | Team Size: 6, Project Overview: Contributed to the development of Bricktopia Quest, a digital companion app designed for Block World enthusiasts. The app integrates physical playsets with digital features, offering interactive gameplay and educational content. This project was developed in an Agile framework as part of my coursework, focusing on delivering an MVP that meets both user needs and business objectives., Key Responsibilities & Contributions:, Product Vision & Strategy: Led the creation of the Product Vision Statement, aligning project goals with user needs. Defined the long-term vision of the product to guide the development team and set a clear direction., Persona Development: Developed detailed personas to represent target users. Created two primary personas, ensuring that these personas informed the development of features, MVP prioritization, and user experience design., MVP Definition & Prioritization: Utilized the MoSCoW prioritization technique to define and prioritize the Minimum Viable Product (MVP). Key features included AR set scanning, avatar customization, and a virtual theme park. These features were identified as crucial for early user engagement and feedback., Agile Methodology: Applied Agile principles to manage the project. Participated in Scrum ceremonies, such as sprint planning, daily stand ups, and retrospectives, to ensure the project remained on track., Backlog Management: Assisted in creating and maintaining the product backlog. Translated user stories into actionable tasks, prioritized features, and tracked progress using Agile reporting tools like burndown charts., Prototyping: Created low-fidelity mock-ups using Figma to represent MVP features. These prototypes were used for early testing, stakeholder feedback, and iteration., Stakeholder Engagement: Collaborated with the team to ensure the product met user expectations. Served as the primary point of contact for stakeholder communications, gathering requirements and ensuring alignment with the product vision., Documentation & Reporting: Documented user stories, acceptance criteria, and project progress reports. Developed Agile reports to monitor project velocity and refine sprint planning., Key Achievements:, Delivered the MVP within the project timeline, allowing for early user feedback and iteration., Developed a user-centered approach, ensuring the personas guided the team in developing features that resonated with the target audience., Gained hands-on experience in Agile project management, backlog prioritization, and user research, preparing me for real-world business analysis roles. Global Seamless Information System Solution for Giverly Capstone Project - MIS611 Information Systems Capstone, Torrens University, Collaborated in a team to develop an innovative global donation platform that integrates with e-commerce platforms, enhancing user engagement and transparency., Conducted requirements elicitation, stakeholder analysis, and user journey mapping to identify pain points and design an optimal solution., Led the ideation and prototyping phases, ensuring the final product aligns with the client’s needs and global scalability., Delivered a comprehensive presentation outlining the solution’s impact on customer experience and charitable contributions., Utilized Agile methodologies, user experience (UX) research, and data-driven decision-making to develop a feasible and impactful recommendation., Skills Gained: Business Analysis, Stakeholder Management, UX/UI Design, Agile Methodology, Presentation & Communication

References

References available upon request.

Timeline

Home Care Worker

RSL Care RDNS Limited
11.2024 - Current

Disability Support Worker

Interact Australia
06.2024 - 11.2024

IT Support Officer

Expert Education and Visa Services
08.2021 - 04.2023

Master of Science -

Torrens University, Brisbane Campus

BBA - Business Administration

Kshitz International College, Affiliated To Pokhara University

IT - Professional Year

ECA
Adarsh Kandel