Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
division-2 basketball player, division-1 3x3 basketball player
Languages
Interests
Timeline
Generic

Adelaide Nanni

Ultimo,Australia

Summary

I’m an international student from Italy, I’m enthusiastic and reliable, I’ve great, but still improving, communication skills and a strong work ethic. Passionate about learning as fast as possible how to be useful in a new environment and guarantee a great service to all the customers. RSA- certified and keen to learn more about the hospitality industry.

Known for being friendly and adaptable, with positive attitude towards customer interactions. Possesses solid understanding of customer service principles and problem-solving techniques. Committed to providing exceptional service and creating positive impact on customer satisfaction. Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Customer Service Assistant

Libreria Nanni
08.2024 - 01.2025
  • Answered customer questions about product availability and shipment times.
  • Collaborated with team members to improve overall customer experience and boost company reputation.
  • Developed strong relationships with customers, establishing trust and loyalty through attentive service.
  • Provided exceptional support during peak hours as well as holidays and special events.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Reduced wait times by efficiently managing multiple tasks simultaneously without compromising quality of service.
  • Analyzed customer feedback to identify areas for improvement.

Volunteer

Delta Secondary School, Canada
01.2023 - 06.2023
  • Assisted with snacks and beverages
  • Maintained clean, neat, and operational facilities to serve program needs.
  • Communicated with staff members to stay informed about volunteer opportunities and events.
  • Mentored new volunteers, fostering a supportive and inclusive team environment.

Education

High School - Scientific Highscool

Scuole Manzoni
Bologna, Italy
06.2024

University - Sport And Exercise Management

UTS
Sydney, NSW
12.2029

Skills

  • Interpersonal skills
  • Ability to work in a high-pressure environment
  • Cash handling
  • POS operation
  • Teamwork
  • Adaptability
  • Basic knowledge of alcohol beverages
  • Customer service
  • Sales support
  • Customer relationship management
  • Order processing
  • Effective communication

Accomplishments

  • Resolved product issue through consumer testing.

Certification

RSA (Responsible Service of Alcohol)

division-2 basketball player, division-1 3x3 basketball player

I played basketball for 9 years, I played in different countries due to my passion of travel and see the world: Italy where I grew up, Canada for my exchange year and now Australia where I'm planning to stay for the duration of the university. Thanks to basketball I learned leadership, teamwork and how to find my place in a group and be useful in it. In 2022 my teammates and I reached the highest level going to the national finals, being one of the best 16 teams in Italy, first of the region. 

Languages

English
Full Professional
Italian
Native or Bilingual
French
Limited Working

Interests

  • Food Tourism
  • Blogging/Vlogging
  • Enjoying the art of baking and pastry-making, experimenting with recipes
  • Participating in cultural exchange programs and homestays
  • Music
  • Gym Workouts
  • Watching Movies and TV Shows
  • Cooking
  • Team Sports

Timeline

Customer Service Assistant

Libreria Nanni
08.2024 - 01.2025

Volunteer

Delta Secondary School, Canada
01.2023 - 06.2023

High School - Scientific Highscool

Scuole Manzoni

University - Sport And Exercise Management

UTS
Adelaide Nanni