Kylie Kalms
Tregear,NSW
Summary
Customer service professional with extensive experience at Coles, recognized for exceptional problem-solving and communication skills. Proven ability to manage operations and improve customer experiences through strong organizational capabilities and Microsoft Office proficiency. Dedicated to delivering outstanding service and enhancing team performance.
Overview
22
22
years of professional experience
Work History
Customer Service Assistant
Coles
Wonthaggi, VIC
11.2022 - Current
- Executed night fill operations to ensure store readiness for opening.
- Packed bakery products for sale, including preparation of donuts.
- Provided day fill support and addressed customer inquiries effectively.
- Managed point of sale transactions, processing tickets and orders efficiently.
- Facilitated online shopping experience for customers, fulfilling orders promptly.
- Executed front-end operations to finalize customer sales
Merchandiser
Brand Influence Group
Bass Coast, Western Sydney
12.2019 - Current
- Executed planograms to enhance product placement and visual appeal.
- Conducted compliance checks to ensure adherence to industry standards.
- Built displays that maximized space and attracted customer attention.
- Provided customer service to address inquiries and resolve issues promptly.
- Merchandised products strategically for optimal customer engagement.
Service Assistant
Foodworks
San Remo
10.2019 - Current
- Customer Service (Deli)
Store Manager
Aussie Disposals
Wonthaggi, Vic
02.2018 - 10.2019
- Managed all aspects of store operations, ensuring optimal performance and customer satisfaction.
- Oversaw stock control to maintain adequate inventory levels and minimize shrinkage.
- Developed and implemented effective rostering strategies to enhance staff productivity.
- Delivered exceptional customer service to foster loyalty and repeat business.
Duty Manager
Dan Murphy's
Wonthaggi
10.2014 - 02.2018
- Ensured stock availability and optimal presentation for customers.
- Conducted opening and closing procedures for store operations.
- Managed stock control processes to maintain inventory accuracy.
- Delivered staff training sessions to enhance customer service skills.
- Performed administrative duties, including payroll processing.
- Acted as relief Safety Coordinator to uphold safety standards.
- Served as relief Customer Experience Manager to optimize client interactions.
Service Assistant
Foodworks
San Remo
01.2011 - 08.2011
- Customer Service (Liquor, Deli, Grocery and Front End)
Receptionist & Administration
Blackburn Lazer
Bayswater
03.2008 - 01.2009
- Catalogued and processed all correspondence for efficient tracking.
- Answered all incoming telephone calls to ensure prompt communication.
- Welcomed clients to the firm, creating a positive first impression.
- Catered for client and staff meetings to enhance engagement.
- Organized staff functions to promote team cohesion.
- Prepared tax returns for client presentations, ensuring accuracy.
- Updated records regularly to maintain data integrity.
- Scanned documents and work papers to support a paper-free environment.
Customer Faults Management Consultant
Optus
Melbourne
11.2006 - 02.2008
- Fast, effective, accurate and customer focused solutions to service difficulties and faults
- Identification and escalation of network and hardware issues
- Accountability for the fault reporting process
- Resolving customer disputes at first contact
- Provide an excellent level of customer service whilst diagnosing, testing and resolving customer service difficulties within agreed timeframes
- Manage the customer relationship to ensure ongoing customer loyalty
- Maintain an up to date knowledge of Optus' products and related technical issues
- Provide detailed information to both internal and external customers on Optus' products and services
- Match customer needs with Optus' solutions
- Liaise with various network groups related to the Optus' products we support in order to minimise the resolution time for customers problems
- Work cooperatively with team members to achieve Centre and company objectives
- Represent CFM and Customer Service on various products & process teams as well as internal process reviews and external supplier meetings.
- Consumer Customer Fault Department
- July 2007 - Customer Commendation
Deli Manager and Assistant Deli Manager
Bi Lo Supermarkets
Melbourne
05.2004 - 08.2006
- Customer Service
- Stock control - ensuring stock was at required levels to support the level of demand from customers
- Administration - keeping up to date records of stock levels, stock orders, department rosters, department health and safety requirements
- Consultation with company representatives - keeping up to date on product information to correctly address customer requests and needs
- Department experience
Education
Legal Administration - Evening Course
Just Legal Pty Ltd
Melbourne01.2007
Bachelor of Arts - Legal Studies
Victoria University
Footscray, VIC01.2004
Victorian Certificate of Education -
Bendigo Senior Secondary College
Bendigo, VIC01.2001
Skills
- Professional disposition and flexibility
- Learning and development
- Effective communication
- Interpersonal skills
- Customer care and support
- Organizational skills
- Time and priority management
- Ability to work under pressure
- Problem solving and decision making
- Opportunity identification
- Initiative and execution
- Adaptability and flexibility
- Mentoring and training experience
- Solution-focused approach
- Supervision skills
- Business networking
- Deadline management
- Reliability and resourcefulness
- Proficient typing (40-50 wpm)
- Microsoft Office Suite (Word, Excel, PowerPoint)
- MYOB and QuickBooks expertise
- Information management
References
provided on request.
Skills
Professional & Flexible disposition in diverse environments., Ability to effectively learn & develop others., Proficient communication and interpersonal skills., Extensive experience in customer care., Excellent organisation, time & priority management skills., Ability to work in challenging work conditions., Strong Problem solving and decision making capacity., Capacity to identify new opportunities, initiate and execute., Proven ability to operate with a high degree of flexibility and adaptability in a dynamic environment., Demonstrated mentoring experience., Apply a 'Challenger Spirit' attitude towards impediments with a solution focus., Supervision and training., Ability to establish business and personal network., An ability to meet deadlines., Enthusiastic, reliable, resourceful with an ability to learn., Proficient in articulation., Supportive and open to views of others., Flexible., 40-50 wpm., Microsoft Word., Law Perfect., Microsoft Excel., PowerPoint., Capable of managing information, making decisions, realistic and constructive.
Timeline
Customer Service Assistant
Coles
11.2022 - Current
Merchandiser
Brand Influence Group
12.2019 - Current
Service Assistant
Foodworks
10.2019 - Current
Store Manager
Aussie Disposals
02.2018 - 10.2019
Duty Manager
Dan Murphy's
10.2014 - 02.2018
Service Assistant
Foodworks
01.2011 - 08.2011
Receptionist & Administration
Blackburn Lazer
03.2008 - 01.2009
Customer Faults Management Consultant
Optus
11.2006 - 02.2008
Deli Manager and Assistant Deli Manager
Bi Lo Supermarkets
05.2004 - 08.2006
Legal Administration - Evening Course
Just Legal Pty Ltd
Bachelor of Arts - Legal Studies
Victoria University
Victorian Certificate of Education -
Bendigo Senior Secondary College