Adele McDonald
Brisbane,QLD
Summary
Dynamic professional with extensive experience at PGG Wrightson Ltd, adept in data management and customer service. Strong analytical skills and excellent communication. Committed to delivering high-quality work, thriving in team settings, driving results through effective collaboration and a proactive approach to learning and adaptation. Professional with strong background in managing and optimizing database systems. Proven track record in data security, performance tuning, and disaster recovery. Collaborative team player focused on achieving results and adapting to changing needs. Skilled in SQL, database design, and automation, with reliable and flexible approach to challenges.
Overview
39
39
years of professional experience
Work History
Data Management Administrator
PGG Wrigthson Ltd
10.2012 - 10.2022
- Primarily setting up accounts for new clients including running credit checks.
- Work closely with my Team Manager, working to provide solutions to issues arising.
- Entering client and system details ensuring accuracy and speed.
- Responding to incoming team emails both internally and externally to provide information in a timely manner.
- Liaising with Regional Administrators and Regional
- Managers regarding new accounts.
- Processing Irrigation contracts and working closely with the water team.
- Meeting with potential clients to assist with setting up new accounts.
- Sharing knowledge with my team and assisting them when required.
- Other tasks including maintaining data in our PCard, Motor Vehicle and Approval Plus data bases.
- Data cleansing as required working to complete within set time limits.
Account Approval and Opening
PGG Wrightson Ltd
11.2010 - 10.2012
- Processing new account applications for goods and services.
- Running credit checks and making decisions based on the information on the appropriate credit limits to be applied to accounts.
Customer Service Officer
PGG Wrightson Ltd
11.2009 - 11.2010
- Processing reports and sending out to the regions.
- General Data Entry input and updates.
Credit Controller
PGG Wrightson Ltd
05.2009 - 11.2009
- Reduced overdue debt by closely monitoring customer accounts and taking prompt action on outstanding payments.
- Reached out to customers to check on payments and convey options.
- Working closely with Regional Managers & Regional Administrators to reduce debt.
Customer Service Officer
Arthur Barnett Ltd
05.2003 - 12.2008
- Manage account enquires via telephone and in-store person to person.
- Taking payments for accounts at reception.
- Data Entry of invoices and credit notes.
- Processing of bank statements.
- Reconciliations of banks statements.
Meridian Accounts Officer
Arthur Barnett Ltd
04.2002 - 05.2003
- Dealing directly with tenants of the Meridian Mall and processing payments in accordance with their lease agreements.
- Calculating costs and producing invoices for tenants for electricity and telephone charges.
- Processing bank statements into system.
- Reconciling bank statements.
- Entering data of creditor invoices/credit notes.
- Monthly reconciliation of creditors statements.
- Providing relief for Corporate reception.
Administration Clerk
Arthur Barnett Ltd
11.2001 - 04.2002
- Handled incoming phone calls and answered questions from callers.
- Data entry of creditors invoices/credit notes.
- Monthly reconciliation of creditors statements
- Provide relief for Corporate reception
Customer Service Officer
Arthur Barnett Ltd
09.2001 - 11.2001
- Debtor enquires
- Data Entry
Creditors Officer
Arthur Barnett Ltd
03.1988 - 12.1992
- Monthly reconciliation of creditors statements.
- Answer creditors queries via telephone.
- Liaise with stores to authorise overdue invoices..
Telephonist
Arthur Barnett Ltd
04.1984 - 03.1988
- Directing calls to departments and management.
Education
High School Diploma -
Taieri High School
Mosgiel, New Zealand12.1983
Skills
- Excellent Communication skills
- I enjoy working closely with the team to produce excellent results
- Taking pride in work and ensure follow through is of a high standard
- Organise and prioritise workloads
- Willingness to learn more and adaptable to change
Timeline
Data Management Administrator
PGG Wrigthson Ltd
10.2012 - 10.2022
Account Approval and Opening
PGG Wrightson Ltd
11.2010 - 10.2012
Customer Service Officer
PGG Wrightson Ltd
11.2009 - 11.2010
Credit Controller
PGG Wrightson Ltd
05.2009 - 11.2009
Customer Service Officer
Arthur Barnett Ltd
05.2003 - 12.2008
Meridian Accounts Officer
Arthur Barnett Ltd
04.2002 - 05.2003
Administration Clerk
Arthur Barnett Ltd
11.2001 - 04.2002
Customer Service Officer
Arthur Barnett Ltd
09.2001 - 11.2001
Creditors Officer
Arthur Barnett Ltd
03.1988 - 12.1992
Telephonist
Arthur Barnett Ltd
04.1984 - 03.1988
High School Diploma -
Taieri High School
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