Adelia Dahyun Kwak
Sydney,Australia
Summary
Undergraduate student at the University of Sydney and a member of the Publications Committee, with strong customer service and front-facing experience. Seeking a part-time role in retail, hospitality, or reception. Brings a friendly, professional attitude, excellent communication skills, and the ability to manage customer enquiries, transactions, bookings, and daily operations efficiently in fast-paced environments.
Overview
3
3
years of professional experience
Work History
Waitress Supervisor
Kwang Jang Pocha
, NSW
02.2026 - Current
- Provided customer service in a fast-paced environment
- Managed multiple tasks efficiently under pressure
- Trained and supported new waitstaff
- Communicated effectively with team members and customers
- Handled orders and payments accurately
- Developed new menu and marketing ideas
Warehouse Operation Assistant (Part-Time)
Coupang
Gyeonggi-do, Korea
01.2025 - 08.2025
- Worked regular overnight (midnight) shifts of up to 8 hours, demonstrating reliability and stamina
- Packed, sorted, and prepared customer orders accurately in a high-volume warehouse environment
- Loaded and unloaded delivery trucks, ensuring correct handling and secure placement of goods
- Organised inventory and packages to support efficient workflow and timely dispatch
- Maintained accuracy and attention to detail while meeting strict deadlines
- Collaborated effectively with team members during peak operational periods
- Followed all workplace safety procedures and operational guidelines
Convenience Store Clerk (Part-Time)
Seven Eleven
Gyeonggi-do, Korea
01.2025 - 08.2025
- Assisted customers with product selection and inquiries daily.
- Operated cash register and processed transactions efficiently.
- Monitored inventory levels and reported shortages to management.
- Handled customer complaints and provided resolution support promptly.
- Trained new employees on store procedures and customer service practices.
- Stocked shelves and organized merchandise for easy access.
- Maintained cleanliness of store and ensured safety standards.
All Round Manager
PC Café
04.2024 - 10.2024
- Delivered high-level customer service in fast-paced environments
- Managed sensitive complaints and difficult interactions with professionalism and discretion
- Worked independently during peak periods, demonstrating reliability and accountability
- Developed strong communication skills and emotional maturity when dealing with vulnerable or distressed individuals
Corporate Intern
Business Network International (BNI)
, Korea
05.2023 - 08.2023
- Assisted with building and supporting complex professional matters through research and documentation
- Drafted briefing notes, research summaries, and professional correspondence
- Prepared presentations and supporting materials for executive and partner meetings
- Developed strong organisational skills and attention to detail in a professional office environment
Event Coordinator
International Business Event
06.2023 - 07.2023
- Supported coordination of large-scale international events involving hundreds of attendees
- Acted as an English-Korean translator and assisted with client-facing communication
- Managed logistics, scheduling, and problem-solving under time pressure
Education
Bachelor of International Studies - Politics
University of Sydney
Sydney, NSW05-2028
Skills
- Customer service and front-of-house support
- Friendly and professional communication with diverse customers
- Cash handling and POS system operation
- Order taking, bookings, and enquiry handling
Strong multitasking and time management in fast-paced settings
- Attention to detail and accurate transaction processing
- Team collaboration and problem-solving skills
- Microsoft Word and basic administrative tasks
- English–Korean bilingual communication
Availability
Seeking a part-time position. Flexible and willing to adjust academic timetable. Free to work both early and late hours. Requires 2 weeks' notice (currently employed).
Languages
- English — Fluent
- Korean — Native
- Mandarin — Intermediate
Skills
- Legal and academic research
- Drafting correspondence and written materials
- Chronologies and document organization
- Client communication and confidentiality
- File administration and time management
- Microsoft Word (professional legal/statistical document formatting)
- English-Korean bilingual communication
Timeline
Waitress Supervisor
Kwang Jang Pocha
02.2026 - Current
Warehouse Operation Assistant (Part-Time)
Coupang
01.2025 - 08.2025
Convenience Store Clerk (Part-Time)
Seven Eleven
01.2025 - 08.2025
All Round Manager
PC Café
04.2024 - 10.2024
Event Coordinator
International Business Event
06.2023 - 07.2023
Corporate Intern
Business Network International (BNI)
05.2023 - 08.2023
Bachelor of International Studies - Politics
University of Sydney