Winnie Nguyen
Wollongong,NSW
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
1
1
year of professional experience
Work History
Waitress Supervisor
Thien Tam An Vegan Food Restaurant
2023.01 - 2023.06
- Enhanced customer satisfaction by efficiently managing waitstaff schedules and ensuring optimal coverage during peak hours.
- Improved teamwork among staff members by leading regular meetings to address concerns, share best practices, and set goals.
- Streamlined the ordering process for customers by implementing a new menu layout and training staff on upselling techniques.
- Increased overall dining experience by maintaining high standards of cleanliness and organization throughout the restaurant.
- Bussed and reset tables to keep dining room and work areas clean.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
Cashier
Thien Tam An Vegan Food Restaurant
2022.10 - 2023.01
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Education
Master of Arts - Supply Chain Management
University of Wollongong
Wollongong, NSW05.2025
Bachelor of Arts - International Business
University of West of England
Bristol, England09.2023
Skills
- Front-of-house display creation
- Conflict Resolution
- POS system operations
- Food Safety
- Order Taking
- Customer Service
Available time
Monday: Morning shift
Tuesday: 14h30-22h00
Wednesday: Morning shift
Thursday to Sunday: Full-time available
Timeline
Waitress Supervisor
Thien Tam An Vegan Food Restaurant
2023.01 - 2023.06
Cashier
Thien Tam An Vegan Food Restaurant
2022.10 - 2023.01
Master of Arts - Supply Chain Management
University of Wollongong
Bachelor of Arts - International Business
University of West of England
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