Adeline Metteer
Katoomba,NSW
Overview
2
2
years of professional experience
Work History
Barista / Waitress / Substitute Supervisor
Blue Mountains Chocolate
Katoomba, NSW
10.2021 - Current
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Cleaned counters, machines, utensils, and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Maintained regular and consistent attendance and punctuality.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Answered questions about store policies and addressed customer concerns.
- Tallied cash drawer at beginning and end of each work shift.
- Addressed customer needs and made product recommendations to increase sales.
- Handled cash with high accuracy and took care to check bills for fraud.
- Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
- Set up new sales displays each week with fresh merchandise.
- Monitored workflow to improve employee time management and increase productivity.
- Achieved results by working with staff to meet established targets.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Education
Sydney Distance Education High School
Woolloomooloo, NSW06.2025
Skills
- Ordering Procedures
- Opening and Closing Duties
- Soft Selling
- Excellent Memory
- Exceptional Customer Service
- Conflict Mediation
- Friendly and Outgoing
- Safe Food Handling
- Team Player
- Active Listener
- Cash Handling
- Beverage Preparation
Timeline
Barista / Waitress / Substitute Supervisor
Blue Mountains Chocolate
10.2021 - Current
Sydney Distance Education High School