ADELLE HAJKO

MsShelly

09.2023 - 04.2024

Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
Processed transactions accurately while maintaining a high level of customer service.
Increased sales by building strong customer relationships and providing excellent service.
Helped customers locate products and checked store system for merchandise at other sites.
Assisted customers with prompt and polite support in-person and via telephone.
Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
Built rapport with repeat customers, fostering long-term loyalty to the brand.
Fielded customer questions to share information about products, availability, and pricing.
Executed visual merchandising strategies to attract customers and drive sales.
Boosted store revenue through upselling and cross-selling techniques.
Implemented loss prevention strategies by monitoring suspicious activity closely throughout the day-to-day operations of the store.