Summary
Overview
Work History
Education
Skills
Websites
References
Timeline
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Adelle Rutch

Sunshine Coast,QLD

Summary

I have worked within the customer service retail sector since entering the workforce during high school in 2004 as a pharmacy assistant. I have over 17 years of experience in supporting daily operations within thriving and busy health focused businesses, creating positive connections with colleagues, company representatives and most importantly, customers. During this time I have also completed a nutrition degree and allied health has since become my passion.

My most recent position as nutritionist/accounts administration within Eat for You allowed me to utilise my knowledge and skills to support a brand that aligned with my values and beliefs as a nutritionist. Prior to this, I also worked as a nutritionist for Flannery's Health Store which I found highly rewarding. With both Eat for You and Flannery's, I had the valuable experience of creating content for their social media as well as print and radio sources.

At Eat for You, as sales and customer support, I was able to fine tune my customer service skills further, and gain valuable experience in stock management and KPIs. I feel this knowledge has armed me with an array of unique experiences that would make me an asset when it comes to sales and interacting with account holders and prospective account holders, as well as customer relations in general.
I am a friendly, trustworthy, professional and dedicated worker always open to a new challenge and would be honoured to be a part of such a dynamic, experienced and passionate team such as the team at Happy Healthy You. I believe my previous experience has resulted in me being an employee who is able to quickly and efficiently answer questions about products and services, and I can handle customer enquiries to provide outstanding service. My written communication is of a high standard and I am able to not only provide quality consultations where I educate the individual based on their needs, but also give them ample advice to take away and learn from which I feel is incredibly important as knowledge is power! This translates in many, many different settings. I consider myself to be organised in maintaining records, managing inventory and prioritising customer requests. Given that Eat for You was a work from home role, I am well versed in time management and what it takes to successfully work in a team from a remote setting.

Overview

15
15
years of professional experience

Work History

Nutritionist and Sales

Eat for You
Remote, QLD
08.2021 - 12.2023
  • Discover and connect with new, potential stockists.
  • Onboard new potential stockists after discussing product, benefits and ongoing support with them.
  • Retain current stockists through ongoing support, training and superior, personalised customer service via phone, email and social media.
  • Working through issues with stockists such as slow sales by generating interest in product through staff training, in store tastings and online promotions depending on the individual need of the stockist.
  • Creating content for social media and website that showcases Eat for You as a wellbeing brand, not just a health food.

Nutritionist

Self Employed - Sunshine Coast Family Nutritionist
Maroochydore, QLD
10.2016 - Current
  • Create and host workshops aimed at families for education about childhood nutrition. These have been run at mother's groups, child care centres and hired locations.
  • Provide Skype and phone consultations to a variety of clientele, mainly postpartum mothers, children and babies.
  • Created "8 Week Meal Guide" for CrossFit Nook and weekly nutrition workshops for their clients.
  • Provide Skype and phone consultations to a variety of clientele, mainly postpartum mothers, children and babies.
  • Create and host workshops at child care centres in collaboration with educators to encompass learning outcomes for the children surrounding health and nutrition.
  • Contract work for external businesses which include: Central Queensland Regional Aboriginal and Islander Community Controlled Health Organisation (Tucker Time Program) and Ugly Duck Preserves (in store tastings).
  • Guest blog posts for: Biome, Perfect Potion, Endeavour College of Natural Medicine Wellspring Blog.

Nutritionist

Flannery's Organic And Wholefood Store - The Natural Grocery Company
Maroochydore, QLD
05.2015 - 03.2021
  • Maintained up-to-date knowledge on latest research and nutrition and food trends through extended education and professional development courses.
  • Conducted small group nutrition education classes in store using designated curriculum materials and facilitated discussion techniques.
  • Educated employees by serving as a "nutrition resource" during team meetings.
  • Created content for Flannery's digital and print which has included articles for Good Health Magazine, Australian Nuts, MedAdvisor and other social media campaigns.
  • Safely prescribed supplements in a store setting and referred to integrative practitioners where required.
  • Day to day running of store/customer service: money handling, opening and closing procedures, cleaning and maintaining the store appearance and hygiene, merchandising, stock control.

Student Support Services Teacher

Truly Heal
Sunshine Coast, QLD
06.2020 - Current
  • Support students with queries regarding Functional Medicine Health Coaching Course provided by Truly Heal.
  • Mark content submitted by students.
  • Contact governing bodies to obtain CPD accreditation.

Sales Assistant

Ugly Duck Preserves
Sunshine Coast
11.2018 - 09.2019
  • Attended events and provided taste testing and samples of a range of locally produced preserves.
  • Increased sales in businesses where taste testings were provided, both on the day and repeat sales.
  • Educated potential stockists on the products available, provided samples and set up connection between prospective account holders and company owner.

Pharmacy Assistant

George Fotinos Pharmacist
Brisbane, QLD
04.2009 - 04.2015
  • Managed and received inventory by checking deliveries, counting stock, monitoring medication expiration dates and placing orders.
  • Assisted pharmacist in daily operations tasks and administrative tasks.
  • Increased sales and customer satisfaction by helping store customers with pharmacy services, general store questions and in locating products.
  • Provided filled prescriptions to customers, included medication information sheets and coordinated consults.
  • Processed pharmacy payments by ringing up customers on cash register and handling cash and credit transactions.
  • Monitored multiple databases to keep track of all company inventory.
  • Liaised with company representatives to increase sales and profitability in store.
  • Undertook additional training with selected companies.

Education

Bachelor of Science - Nutrition

Endeavour College Of Natural Medicine
Brisbane
10.2016

Certificate II - Community Pharmacy

Pharmacy Guild Of Australia
Brisbane

Skills

  • Qualified Nutritionist (BHSc)
  • Certificate II Qualified Pharmacy Assistant
  • Hold both a bluecard and First Aid CPR
  • Facilitation of workshops for children designing healthy lunchboxes, eating the rainbow and more
  • Facilitation of workshops focused on food introduction and fussy eating in conjunction with child care, parents and carers
  • Customer service and support both in person and work from home setting
  • Operations support
  • Documentation management
  • Blog and social media content creation
  • Store opening and closing
  • Customer service skills

References

Daniel Gowlett - Store Manager Flannery's Maroochydore

0406 436 286

Joshua Buckland - Store Manager Kunara and Flannery's Maroochydore

0409 066 987

Jenny Burns - Assistant Store Manager Flannery's Maroochydore

0449 003 603

Hayley Dickinson - Owner Eat for You

0413 246 120

Timeline

Nutritionist and Sales

Eat for You
08.2021 - 12.2023

Student Support Services Teacher

Truly Heal
06.2020 - Current

Sales Assistant

Ugly Duck Preserves
11.2018 - 09.2019

Nutritionist

Self Employed - Sunshine Coast Family Nutritionist
10.2016 - Current

Nutritionist

Flannery's Organic And Wholefood Store - The Natural Grocery Company
05.2015 - 03.2021

Pharmacy Assistant

George Fotinos Pharmacist
04.2009 - 04.2015

Bachelor of Science - Nutrition

Endeavour College Of Natural Medicine

Certificate II - Community Pharmacy

Pharmacy Guild Of Australia
Adelle Rutch