Aditya Singh
Kelvin Grove,QLD
Summary
Personable and analytical individual with strong aptitude for problem-solving and strategic thinking. Possesses solid understanding of business operations and market dynamics, with skills in data analysis and project management. Capable of driving impactful solutions that enhance organizational performance.
Overview
4
4
years of professional experience
Work History
Night Manager
Bunk Brisbane
01.2023 - 10.2024
- Trained and mentored new and existing staff to achieve best practices.
- Improved guest satisfaction by efficiently managing night operations and promptly addressing customer concerns.
- Supported the development of new initiatives aimed at enhancing guest experiences during their stay, contributing valuable insights based on firsthand observations from nightly operations.
- Conducted end-of-shift reviews to identify opportunities for improvement in nightly operations moving forward.
- Created nightly shift task lists to assign duties to each employee.
- Reference :- Thomas(Duty Manager)
- Contact Detail :-0411984064
Night Manager
Hospitality(Under Contractor)
10.2022 - 01.2024
- Company Overview: Brisbane
- Greeting the customers
- Making Reservation in Opera
- Balancing the system
- Check in and Checkout guest
- Listen to customers complain and find a solution for it
- Handled emergency situations calmly and professionally, coordinating with necessary personnel to ensure guest safety and minimal disruption to their stay.
- Reference :- Akhilesh(Night Manager)
- Contact Detail :- +61424850508
Internship
Hoermann
03.2021 - 09.2022
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Sorted and organized files, spreadsheets, and reports.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
- Helped streamline client onboarding processes, leading to smoother client experience.
- Reference :- Shakti Singh( Branch Manager)
- Contact Detail :- +918805125979
Customer Service Representative
Night Owl
01.2022 - 06.2022
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
MBA - Emergency Management
11-2024
MBA - Marketing and Finance
01.2021
Skills
- Management Skills
- Creativity
- Digital Marketing
- Negotiation
- Critical Thinking
- Leadership
- Team development
- Project planning
- Goal setting
- Cost control
- Positive attitude
- Teamwork
- Time management
- Problem-solving abilities
- Computer skills
- Excellent communication
- Decision-making
Languages
English
Hindi
Timeline
Night Manager - Bunk Brisbane
01.2023 - 10.2024
Night Manager - Hospitality(Under Contractor)
10.2022 - 01.2024
Customer Service Representative - Night Owl
01.2022 - 06.2022
Internship - Hoermann
03.2021 - 09.2022
Central Queensland University - MBA, Emergency Management
G.H Raisoni School of Business Management - MBA, Marketing and Finance
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