Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Aditya Singh

Brisbane,Australia

Summary

Dynamic Night Manager with proven leadership at Bunk Brisbane, enhancing guest satisfaction through innovative initiatives and effective team development. Skilled in problem-solving and digital marketing, I consistently improved operations and resolved customer concerns, fostering loyalty and repeat business. Committed to excellence in service and operational efficiency.

Overview

4
4
years of professional experience

Work History

Night Manager

Bunk Brisbane
Brisbane
01.2023 - 10.2024
  • Trained and mentored new and existing staff to achieve best practices.
  • Improved guest satisfaction by efficiently managing night operations and promptly addressing customer concerns.
  • Supported the development of new initiatives aimed at enhancing guest experiences during their stay, contributing valuable insights based on firsthand observations from nightly operations.
  • Conducted end-of-shift reviews to identify opportunities for improvement in nightly operations moving forward.
  • Created nightly shift task lists to assign duties to each employee.
  • Reference :- Thomas(Duty Manager)
  • Contact Detail :-0411984064

Night Manager

Hospitality(Under Contractor)
Brisbane
10.2022 - 01.2024
  • Company Overview: Brisbane
  • Greeting the customers
  • Making Reservation in Opera
  • Balancing the system
  • Check in and Checkout guest
  • Listen to customers complain and find a solution for it
  • Handled emergency situations calmly and professionally, coordinating with necessary personnel to ensure guest safety and minimal disruption to their stay.
  • Brisbane
  • Reference :- Akhilesh(Night Manager)
  • Contact Detail:- +61424850508

Internship

Hoermann
Mumbai
03.2021 - 09.2022
  • Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
  • Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
  • Sorted and organized files, spreadsheets, and reports.
  • Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
  • Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
  • Helped streamline client onboarding processes, leading to smoother client experience.
  • Reference :- Shakti Singh( Branch Manager)
  • Contact Detail :- +918805125979

Customer Service Representative

Night Owl
Brisbane, QLD
01.2022 - 06.2022
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Education

MBA - Emergency Management

Central Queensland University
Brisbane, QLD
11.2024

MBA - Marketing and Finance

G.H Raisoni School of Business Management
Nagpur, India
01.2021

Skills

  • Management Skills
  • Creativity
  • Digital Marketing
  • Negotiation
  • Critical Thinking
  • Leadership
  • Team development
  • Project planning
  • Goal setting
  • Cost control
  • Positive attitude
  • Teamwork
  • Time management
  • Problem-solving abilities
  • Computer skills
  • Excellent communication
  • Decision-making
  • Market research

Languages

  • English
  • Hindi

Timeline

Night Manager

Bunk Brisbane
01.2023 - 10.2024

Night Manager

Hospitality(Under Contractor)
10.2022 - 01.2024

Customer Service Representative

Night Owl
01.2022 - 06.2022

Internship

Hoermann
03.2021 - 09.2022

MBA - Emergency Management

Central Queensland University

MBA - Marketing and Finance

G.H Raisoni School of Business Management

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Aditya Singh