Adria Stent
Maroochydore,QLD
Summary
Dynamic professional with extensive experience in customer service, cash handling/banking and veterinary assistance at RSPCA, amongst other work places. Proven ability to train and mentor staff while maintaining meticulous records and implementing effective cleaning protocols. Adept at medication administration and fostering positive relationships with clients, ensuring high standards of care and satisfaction.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Animal Attendant
RSPCA
Victoria , QLD
01.2006 - Current
- Provided daily care for animals in shelter environment.
- Maintained clean and safe living spaces for all animals.
- Assisted veterinary staff during medical examinations and procedures.
- Monitored animal behavior and reported concerns to supervisors.
- Handled animal intake procedures, including documentation and assessments.
- Supported fundraising initiatives through community outreach events and programs.
- Implemented enrichment activities designed to stimulate physical activity and mental stimulation in the animals.
- Maintained records of animal feedings, treatments, health checks and other relevant information.
- Cleaned and disinfected cages, tanks and other enclosures to ensure proper hygiene for the animals.
- Provided food and water to animals according to their individual dietary needs.
- Administered medications prescribed by a veterinarian when necessary.
- Conducted regular inspections of enclosures for structural integrity or damage caused by the animals themselves.
- Sales & surrenders
- Animal transport
Resort Manager
Tropical Palms Resort & 4WD Hire
Picnic Bay, QLD
01.2023 - 12.2025
- Managed daily operations and guest services at a tropical resort.
- Oversaw maintenance and cleanliness of resort facilities and grounds.
- Ensured rooms were guest-ready to a high standard
- Worked both independently and within a team
- Managed resort and hire car solely employer’s absence for long periods of time.
- Trained and mentored new employees on customer service standards.
- Handled guest inquiries and resolved concerns promptly and professionally to ensure satisfaction.
- Monitored inventory levels and ordered supplies when needed.
- Verified customer credit to establish payment method for accommodations.
Self employed - Resort Cleaning & Maintenance
Various locations on Magnetic Island
Magnetic Island, QLD
01.2013 - 12.2025
- Managed own cleaning and maintenance business servicing holiday rentals, private residences and resorts.
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of tradesmen to accomplish goals and address issues related to our properties and services.
- Completed end of stay cleans, deep cleans, bond cleans and routine servicing.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Completed routine maintenance, repairs and general property upkeep.
- Maintained high presentation standards to meet guest expectations
- Managing scheduling, supplies and client relationships.
Full Time Carer
Self employed
Nelly Bay, QLD
01.2017 - 01.2019
- Provided personal care and support to the client in daily activities.
- Assisted the client with medication management and health monitoring.
- Acquiring and dispensing medications
- Managed mental health needs.
- Developed individualized care plans based on client needs and preferences.
- Personal hygiene, mobility assistance,
- Equipment procurement and maintenance.
- Home oxygen therapy management
- Medical appointment transfers and attendance
- Executing all required legal paperwork
- Ensured a clean and safe living environment for client.
Shop Manager
Horseshoe Bay Fish and Chips
Magnetic Island, QLD
03.2015 - 12.2017
- Managed daily operations of a busy fish and chip shop. Food prep, cooking
- Resolved customer complaints to enhance satisfaction levels.
- Developed and implemented procedures for the efficient operation of the shop.
- Maintained high standards of customer service throughout the store.
- Oversaw the recruitment, training and development of new staff members.
- Built and maintained sound business relationships with vendors and suppliers.
- Supervised staff to ensure excellent customer service.
- Coordinated inventory management and ordering supplies.
- Managed cash handling, POS transactions, banking
- Developed pricing strategies that maximized profits while remaining competitive.
- Maintained hygiene and safety standards
Medical Administration Officer A03
Magnetic Island Emergency Clinic
Magnetic Island, QLD
03.2011 - 03.2013
- Managed patient intake and triage processes efficiently.
- Coordinated with medical staff to ensure timely patient care.
- Data entry using HBICUS
- Assisted in maintaining accurate patient records and documentation.
- Ensured the security and confidentiality of sensitive information.
- Maintained positive working relationship with fellow staff and management.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Responded promptly to customer inquiries or complaints in a polite manner.
- Represented the organization at external events and conferences - Breast Screen Qld
Domestic/Social Services Assistant
Magnetic Island Community Care
Magnetic Island, QLD
03.2010 - 05.2012
- Coordinated transportation services for community members to access essential resources.
- Facilitated communication between clients and healthcare providers for effective care planning.
- Assisted clients with daily living activities and personal care needs.
- Facilitated supportive services and counseling for family members to address special concerns and ease transition during home visits.
- Conducted home visits to assess client needs and provide counseling services.
- Provided support to clients in developing independent living skills, such as budgeting and time management.
- Served as a liaison between clients, families, external agencies, and other stakeholders.
- Assisted clients with completing applications for government services and benefits.
- Assisted clients with daily living skills such as personal hygiene, meal preparation, budgeting, laundry.
- Assisted with transporting clients to appointments or other activities outside of the home as needed.
Bar Attendant
Magnetic Island Country Club
Picnic Bay, QLD
04.2010 - 11.2011
- Provided excellent customer service in a fast-paced bar environment.
- Prepared and served a variety of beverages to guests promptly.
- Maintained cleanliness and organization of the bar area throughout shifts.
- Liaison and shop front maintenance
- Organising functions
Sales assistant/Stock Control Manager
Trewin Pumps & Irrigation
Benalla, VIC
06.2009 - 08.2010
- Assisted customers with product selection and inquiries.
- Processed sales transactions efficiently and accurately.
- Maintained inventory levels and organized stock displays.
- Booking quotes/repairs
- Banking
- MYOB data entry
Front of House Supervisor
Kim Wah Restaurant (Evening work)
Benalla, VIC
01.2006 - 06.2009
- Supervised front of house operations during busy evening shifts.
- Trained and mentored staff on customer service best practices.
- Managed reservations and seating arrangements for optimal flow.
- Prepared mixed drinks, beer, wine, and non-alcoholic beverages in accordance with standard recipes.
- Silver service.
- Kitchen hand duties
- Organising take away orders
- Operating registers, data entry, taking reservations, handling telephones.
- Closing the restaurant
Education
Benalla College
Benalla, VicSkills
- Customer service
- Record keeping, data entry, bookings, filing
- Veterinary assistance
- Medication administration
- Training and mentoring
- Cleaning protocols
- High-standard residential and resort cleaning
- Deep cleaning, end-of-lease cleans, and turnover services
- Time-efficient room servicing and presentation
- Use of commercial cleaning equipment and chemicals safely
Certification
- 2011 : HBCIS Software and training, Qld
- 2010 : Food handlers, Eclipse Education, Qld
- 2010 : RSA, Eclipse Education, Qld
- 2009 : MYOB Business/Accounting Software training, Wangaratta TAFE, VIC
- 2008 : Animal First Aid, Wangaratta, VIC
- 2002 : OH&S Certificate, Green Corps, VIC
- 1999 : Farm Chemical Users Course, Green Corps, VIC
- 1998 : VCE Certificate, Benalla College, Vic
Affiliations
- Landscape design
- Interior decorating
- Seamstress/Leather work
- Reupholstering
References
References available upon request.
Timeline
Resort Manager
Tropical Palms Resort & 4WD Hire
01.2023 - 12.2025
Full Time Carer
Self employed
01.2017 - 01.2019
Shop Manager
Horseshoe Bay Fish and Chips
03.2015 - 12.2017
Self employed - Resort Cleaning & Maintenance
Various locations on Magnetic Island
01.2013 - 12.2025
Medical Administration Officer A03
Magnetic Island Emergency Clinic
03.2011 - 03.2013
Bar Attendant
Magnetic Island Country Club
04.2010 - 11.2011
Domestic/Social Services Assistant
Magnetic Island Community Care
03.2010 - 05.2012
Sales assistant/Stock Control Manager
Trewin Pumps & Irrigation
06.2009 - 08.2010
Animal Attendant
RSPCA
01.2006 - Current
Front of House Supervisor
Kim Wah Restaurant (Evening work)
01.2006 - 06.2009
Benalla College