Summary
Overview
Work History
Education
Skills
Timeline
Generic

Adut Wol

Adelaide,SA

Summary

Experienced customer service professional with over 7 years of experience. Skilled in service delivery and multitasking, proficient in administrative duties. Recognized for reliability, results-driven approach, and strong problem-solving abilities. Committed to cultivating professional relationships to boost profitability and meet business goals.

Overview

8
8
years of professional experience

Work History

Community Support Program Officer

Australian Migrant Resource Centre
11.2023 - Current
  • Updating the monitoring sheet to track clients' visa application progress to have accurate data on each client's application.
  • Contacting clients to inform them about an update on their visa application,
  • Submitting CSP visa applications to the Department of Home Affairs
  • Assessing Expression of Interests and giving clients information on what to expect throughout the process of the CSP visa process
  • Sending emails to the department regarding interview confirmations, new request letters, or sending the department-requested documents.
  • Managed multiple incoming and outgoing calls per hour and emails from customers.
  • Answering clients' inquiries.

CLAIMS CONSULTANT

TSA – IAG
04.2023 - 11.2023
  • Provided exceptional insurance advice to customers by discussing available policy options
  • Managing client file confirmation
  • Assisting customers with renewing home insurance policies
  • Experience with customers on the phone and via email
  • Reviewing, verifying, and issuing transaction documentation
  • Assessed, analysed, and finalised claim payments
  • Gained knowledge on different legal aspects regarding insurance.
  • Responded to inquiries by answering questions, providing information, and directing customers to appropriate resources.
  • Reviewed insurance and claims documents to verify required information and secure any missing data for settlements.
  • Directed claims negotiations within allowable limits and supported successful litigations for advanced issues.
  • Directed claims negotiations within allowable limit and supported successful litigations for advanced issues.

CUSTOMER SERVICE REPRESENTATIVE

Woolworths
12.2019 - 03.2023
  • Consistently provided friendly customer service to promote better customer engagement
  • Assisted customers in finding different items in the particular aisle they were located in
  • Coaching trainees on shopping centre rules
  • Worked in a quick and fast pace to reduce customer wait times
  • Resolved customer complaints to full satisfaction
  • Experience in cash handling by working in front counters.

CREW MEMBER

Hungry Jacks
03.2018 - 11.2019
  • Served customers and guests with both passion and precision
  • Worked as a natural and self-motivated team player
  • Greeted customers promptly and took orders to keep of traffic moving
  • Experience in multi-tasking of food preparation
  • Checked completed orders for accuracy and bagged meals for easy carrying
  • Built leadership skills by working as a crew trainer and training new employees
  • Maintained high standards of food training and delivering.

VOLUNTEER

South Sudanese Community In South Australia
04.2017 - 07.2017
  • Assisted in organising fundraisers to donate to villages in South Sudan
  • Volunteered in teaching children in my community our native language (dinka)
  • Assisted with special events and programs.
  • Used strong interpersonal communication skills to convey information to others.

Education

Certificate IV Youth Work -

Hader Institute of Education

High School Diploma -

Roma Mitchell Secondary College
Gepps Cross, SA
11-2018

Skills

  • Cash handling
  • Creative problem-solving
  • Good listening skills
  • Skilled in Microsoft Word and Excel
  • Relationship building and management
  • Excellent at teamwork
  • Knowledge of legal aspects
  • Outstanding verbal and written communication
  • Excellent customer care
  • Methodical multitasking
  • Extremely organised
  • Ability to interpret and apply legislation
  • Call Management
  • Information Security
  • Consultative Sales
  • Complaint Resolution
  • Exceptional administrative skills

Timeline

Community Support Program Officer

Australian Migrant Resource Centre
11.2023 - Current

CLAIMS CONSULTANT

TSA – IAG
04.2023 - 11.2023

CUSTOMER SERVICE REPRESENTATIVE

Woolworths
12.2019 - 03.2023

CREW MEMBER

Hungry Jacks
03.2018 - 11.2019

VOLUNTEER

South Sudanese Community In South Australia
04.2017 - 07.2017

Certificate IV Youth Work -

Hader Institute of Education

High School Diploma -

Roma Mitchell Secondary College

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Adut Wol