Adut Wol
Adelaide,SA
Summary
Experienced customer service professional with over 7 years of experience. Skilled in service delivery and multitasking, proficient in administrative duties. Recognized for reliability, results-driven approach, and strong problem-solving abilities. Committed to cultivating professional relationships to boost profitability and meet business goals.
Overview
8
8
years of professional experience
Work History
Community Support Program Officer
Australian Migrant Resource Centre
11.2023 - Current
- Updating the monitoring sheet to track clients' visa application progress to have accurate data on each client's application.
- Contacting clients to inform them about an update on their visa application,
- Submitting CSP visa applications to the Department of Home Affairs
- Assessing Expression of Interests and giving clients information on what to expect throughout the process of the CSP visa process
- Sending emails to the department regarding interview confirmations, new request letters, or sending the department-requested documents.
- Managed multiple incoming and outgoing calls per hour and emails from customers.
- Answering clients' inquiries.
CLAIMS CONSULTANT
TSA – IAG
04.2023 - 11.2023
- Provided exceptional insurance advice to customers by discussing available policy options
- Managing client file confirmation
- Assisting customers with renewing home insurance policies
- Experience with customers on the phone and via email
- Reviewing, verifying, and issuing transaction documentation
- Assessed, analysed, and finalised claim payments
- Gained knowledge on different legal aspects regarding insurance.
- Responded to inquiries by answering questions, providing information, and directing customers to appropriate resources.
- Reviewed insurance and claims documents to verify required information and secure any missing data for settlements.
- Directed claims negotiations within allowable limits and supported successful litigations for advanced issues.
- Directed claims negotiations within allowable limit and supported successful litigations for advanced issues.
CUSTOMER SERVICE REPRESENTATIVE
Woolworths
12.2019 - 03.2023
- Consistently provided friendly customer service to promote better customer engagement
- Assisted customers in finding different items in the particular aisle they were located in
- Coaching trainees on shopping centre rules
- Worked in a quick and fast pace to reduce customer wait times
- Resolved customer complaints to full satisfaction
- Experience in cash handling by working in front counters.
CREW MEMBER
Hungry Jacks
03.2018 - 11.2019
- Served customers and guests with both passion and precision
- Worked as a natural and self-motivated team player
- Greeted customers promptly and took orders to keep of traffic moving
- Experience in multi-tasking of food preparation
- Checked completed orders for accuracy and bagged meals for easy carrying
- Built leadership skills by working as a crew trainer and training new employees
- Maintained high standards of food training and delivering.
VOLUNTEER
South Sudanese Community In South Australia
04.2017 - 07.2017
- Assisted in organising fundraisers to donate to villages in South Sudan
- Volunteered in teaching children in my community our native language (dinka)
- Assisted with special events and programs.
- Used strong interpersonal communication skills to convey information to others.
Education
Certificate IV Youth Work -
Hader Institute of Education
High School Diploma -
Roma Mitchell Secondary College
Gepps Cross, SA11-2018
Skills
- Cash handling
- Creative problem-solving
- Good listening skills
- Skilled in Microsoft Word and Excel
- Relationship building and management
- Excellent at teamwork
- Knowledge of legal aspects
- Outstanding verbal and written communication
- Excellent customer care
- Methodical multitasking
- Extremely organised
- Ability to interpret and apply legislation
- Call Management
- Information Security
- Consultative Sales
- Complaint Resolution
- Exceptional administrative skills
Timeline
Community Support Program Officer
Australian Migrant Resource Centre
11.2023 - Current
CLAIMS CONSULTANT
TSA – IAG
04.2023 - 11.2023
CUSTOMER SERVICE REPRESENTATIVE
Woolworths
12.2019 - 03.2023
CREW MEMBER
Hungry Jacks
03.2018 - 11.2019
VOLUNTEER
South Sudanese Community In South Australia
04.2017 - 07.2017
Certificate IV Youth Work -
Hader Institute of Education
High School Diploma -
Roma Mitchell Secondary College
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