AESHA PATEL
Canberra,Australia
Summary
Healthcare professional with proven track record in managing front-desk operations, patient scheduling, and medical records. Known for collaborative approach and achieving efficient office workflows, adapting to changing needs with ease. Skilled in patient communication, appointment coordination, and administrative support.
Overview
9
9
years of professional experience
Work History
Pathology Blood Collector
Capital Pathology
Canberra, ACT
06.2024 - Current
- Maintained a safe working environment by adhering to strict sanitation protocols and disposing of hazardous waste properly.
- Streamlined documentation processes by implementing digital record-keeping systems to improve overall productivity levels.
- Upheld patient privacy rights by complying with HIPAA regulations throughout all aspects of daily operations.
- Conducted pre-collection assessments, identifying any contraindications or potential complications prior to drawing blood samples.
- Responded calmly and efficiently to emergency situations that arose during blood collections, providing appropriate care as needed until further assistance arrived.
- Managed patient records meticulously, ensuring accuracy and confidentiality during data entry processes.
- Provided excellent customer service, addressing patient concerns and answering questions regarding the blood collection process.
- Ensured proper labeling and storage of collected specimens, preventing mix-ups and errors during lab analysis stages.
- Reduced wait times for patients through proficient scheduling and appointment coordination efforts.
Customer Service Representative
Woolworths
Jerrabomberra, NSW, Australia
10.2018 - Current
- Assisted customer needs and upsold products and service to maximize sales
- Engaged customers while solving issues and providing solutions with fast and accurate transaction processing
- Maintained Customer Satisfaction with forward thinking strategies focused on addressing customer needs and resolving concerns
- Answer customer telephone calls promptly to avoid on hold wait times
Receptionist
Medical
01.2016 - 05.2018
- Aggregated and prepared documentation and reports for office meetings, distribution and filling
- Answered telephone calls to fields inquiries from patients, vendors and various other caller seeking information
- Greeting incoming visitors and patients professionally and provided friendly knowledgably assistance
- Kept reception area clean and neat to give visitors positive first impression
- Worked under pressure managing with lots of patients to attend to ans document to process for doctor’s use
Education
Master of Science - Organic Chemistry
Department of Chemistry
Anand, Gujarat04.2016
Bachelor of Science - Chemistry
V.P & R.P.T.P Science College
Anand, Gujarat04.2014
Skills
- Customer focus
- Professionalism
- Verbal and Written communication
- Problem Solving
- Data entry
- Scheduling
- Handling calls
- Office Administration
- Ms Office Suite
- Electronic Medical Records
- Organization
- Multi-tasking
- Time Management
- Telephone skills
- Data Entry
- Greeting and Seating Clients
- Scheduling appointments
- Data inputting
- Mail handling
- Typing Speed
- Office Management
- IT Skills
Accomplishments
- Gold Medalists in Masters of Science
- Gold Medalists in Bachelors of Science
Languages
English
Full Professional
Hindi
Full Professional
Gujarati
Full Professional
Marathi
Full Professional
Timeline
Pathology Blood Collector
Capital Pathology
06.2024 - Current
Customer Service Representative
Woolworths
10.2018 - Current
Receptionist
Medical
01.2016 - 05.2018
Master of Science - Organic Chemistry
Department of Chemistry
Bachelor of Science - Chemistry
V.P & R.P.T.P Science College