Summary
Overview
Work History
Education
Skills
Timeline
Generic
Agi Tu

Agi Tu

Doncaster

Summary

Former flight attendant with rich background in the hospitality field. Possesses key quality and skills in providing excellent customer service, confident in working in a large group setting in a fast pace environment assisting passengers strong passions towards culture awareness and foundation in the aviation industry.

Overview

7
7
years of professional experience

Work History

Food and Beverage Attendant

Arts center Melbourne
03.2022 - Current


  • Greet and provide food and beverage service at events and functions with up to 300 guests
  • Ensure all visitors are satisfied with their dining experience at the arts center by creating a relaxing fine dining environment
  • Ensure to follow all cleaning procedures and prepare to stock prior to and after each event
  • Collaborated with other team members for seamless event execution during busy periods such as holidays or special events.

Flight attendant

Regional Express
06.2022 - 07.2023


  • Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
  • Ensured timely departures by assisting with boarding procedures and efficiently stowing luggage.
  • Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
  • Provide friendly onboard service based on passengers' needs with strong safety awareness.


Ground Staff

China airlines
09.2022 - 01.2023
  • Assist passengers with general customer service and provide required information in all aspects of airport operations
  • Perform and coordinate functions related to passenger processing at counter, departure, and/or arrival
  • Preflight check including ordering catering and reservation of the transportation and hotel rooms for the crews
  • Coordinate with relevant departments within the Company and outside vendors to fulfill operational tasks
  • Assist passengers with general customer service and provide required information in all aspects of airport operations
  • Maintained flight schedules by coordinating with pilots, cabin crew, and ground service providers.

Front of House

Sushi Jiro
03.2019 - 04.2021

• Greet, introduce and guide first visit customers to the dining concept of sushi train.
• Maintain a warm, caring, and easy to approach attitude around customers. (According to Japanese service standard).
• Organize seating arrangement according to customer’s needs and age group.
• Checking each dish according to its presentation and correct order before serving to customers.
• Ensure to follow all cleaning procedure and prepare stocking before arranging a table for customers to dine in.

Fresh produce quality control inspector

Koala Cherries
11.2020 - 01.2021
  • Improved product quality by conducting thorough inspections and identifying defects in a timely manner.
  • Enhanced production efficiency by implementing standardized inspection processes and procedures.
  • Maintained compliance with industry regulations through meticulous record-keeping and documentation of inspection results.
  • Reduced product rejection rates by collaborating with production teams to address quality issues proactively.

Waitress

Snow Pony Cafe
02.2019 - 03.2020
  • Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Contributed to increased sales by promoting daily specials and making personalized menu recommendations.
  • Streamlined order accuracy by effectively communicating with kitchen staff, resulting in fewer returned dishes.

Student Teacher (Bachelor of Teaching)

La Trobe University, Melbourne Campus
03.2017 - 11.2019
  • Enhanced student comprehension by incorporating visual aids and interactive activities into lessons.
  • Increased students'' critical thinking skills through the implementation of group projects and problem-solving exercises.
  • Promoted a positive learning environment by establishing clear expectations, enforcing classroom rules, and fostering open communication.
  • Supported diverse learners with differentiated instruction strategies tailored to individual needs and abilities.

Education

Bachelor of Education - Education

La Trobe University
Melbourne, VIC

High School Diploma -

Melbourne Girls College
Richmond, VIC
12.2015

Skills

  • Tolerant and Flexible
  • Attentiveness
  • Problem Solving
  • Positive image&attitude
  • Culture&situation awareness
  • strong value in customer service

Timeline

Ground Staff

China airlines
09.2022 - 01.2023

Flight attendant

Regional Express
06.2022 - 07.2023

Food and Beverage Attendant

Arts center Melbourne
03.2022 - Current

Fresh produce quality control inspector

Koala Cherries
11.2020 - 01.2021

Front of House

Sushi Jiro
03.2019 - 04.2021

Waitress

Snow Pony Cafe
02.2019 - 03.2020

Student Teacher (Bachelor of Teaching)

La Trobe University, Melbourne Campus
03.2017 - 11.2019

Bachelor of Education - Education

La Trobe University

High School Diploma -

Melbourne Girls College
Agi Tu