Maddie Knight
Alphington,VIC
Summary
Experienced hospitality supervisor with 4 years of leadership within a fast-paced environment, now seeking to transition into receptionist/administrative roles. Recognised for reliability, strong work ethic, and commitment to exceptional service, I bring a detail-oriented and customer-centred approach. Highly motivated, with proven organisational skills and a passion for supporting team and customer needs. I am ready to provide outstanding administrative support and create a positive and friendly experience for clients and colleagues alike.
Overview
6
6
years of professional experience
Work History
Senior Supervisor & Food/Food and Beverage Attendant
Jasper Coffee
Melbourne, VIC
11.2020 - Current
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Cultivated warm relationships with regular customers.
- Handled customer complaints with professionalism resulting in swift resolutions.
- Completed daily reports, invoices, and banking procedures.
- Led team of servers to consistently meet customer service and sales targets.
Food and Beverage Attendant
Alexandra Park
Auckland, New Zealand
10.2018 - 01.2019
- Assisted with setup and breakdown of events, banquets, and parties to comply with logistics.
- Worked with team members to ensure efficient event operations during peak times.
- Provided exceptional customer service to guests, ensuring their satisfaction with food and beverages.
Education
Certificate III & IV in Fitness -
Australian Institute of Fitness
Melbourne, VIC12-2022
Diploma of Dance -
Transit Dance
Melbourne, VIC12-2020
Certificate IV in Dance Teaching & Management -
Transit Dance
Melbourne, VIC12-2020
High School Diploma -
Diocesan School For Girls
Auckland, New Zealand 12-2018
Bachelor of Science - Exercise And Sport Science
Deakin University
Melbourne, VICSkills
- Employee Supervision
- Digital literacy
- Organisational Skills
- Flexible and adaptable
- Interpersonal skills
- Collaborative Teamwork
- Invoicing and Billing
- Cash Handling
- Customer Service
Timeline
Senior Supervisor & Food/Food and Beverage Attendant
Jasper Coffee
11.2020 - Current
Food and Beverage Attendant
Alexandra Park
10.2018 - 01.2019
Certificate III & IV in Fitness -
Australian Institute of Fitness
Diploma of Dance -
Transit Dance
Certificate IV in Dance Teaching & Management -
Transit Dance
High School Diploma -
Diocesan School For Girls
Bachelor of Science - Exercise And Sport Science
Deakin University
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