Agnes Ale
Melbourne
Summary
Experienced Property Manager with a strong track record in managing end-to-end residential portfolios across leasing, compliance, and financial administration. Highly skilled in Victorian tenancy legislation, rent reconciliation, arrears management, and trust accounting support. Known for strong communication, attention to detail, and the ability to resolve issues efficiently while maintaining high levels of client satisfaction.
Overview
8
8
years of professional experience
Work History
Property Manager
Ray White Bundoora
05.2022 - Current
- Manage an end-to-end residential portfolio, overseeing leasing, maintenance, compliance, and tenant/landlord relationships
- Apply strong knowledge of Victorian tenancy legislation, including the Residential Tenancies Act, notices, rent reviews, and safety compliance
- Manage rent arrears, complete reconciliations, and prepare end-of-month financial reporting
- Process invoices and support trust accounting functions, ensuring compliance and accuracy
- Maintain accurate financial records and ensure all transactions are correctly documented
- Conduct routine inspections and coordinate maintenance to ensure properties meet compliance standards
- Liaise with landlords, tenants, and trades to deliver efficient and professional service
- Resolve tenancy disputes and issues with strong problem-solving and conflict resolution skills
- Monitor rental market conditions and implement rent increases in line with legislation
- Prioritise and manage multiple properties and deadlines in a fast-paced environment
- Resolve financial discrepancies between tenants, owners, and agency accounts
Property Manager
Harcourts Rata & Co
Melbourne
07.2022 - 05.2023
- Rent tracking, arrears follow-up, and tenant account management
- Oversaw rent collection processes and managed payment records.
- Developed relationships with vendors for maintenance and repair services.
- Implemented property marketing strategies to attract potential tenants.
- Provided customer service support to tenants regarding inquiries and concerns.
- Supported financial reconciliation and data entry of property transactions
- Processed rental applications and lease documentation
- Assisted with rent reviews, increases, and lease renewals
- Maintained accurate financial and property records
- Assisted in reporting for landlords and compliance documentation
Property Manager
Guardian Property Mangement
Melbourne
05.2019 - 05.2022
- Managed tenant relationships to ensure satisfaction and timely communication.
- Coordinated property maintenance and repairs with vendors and contractors.
- Oversaw lease agreements and ensured compliance with local regulations.
- Handled resident complaints and expedited maintenance requests.
- Resolved tenant complaints quickly and effectively while ensuring customer satisfaction.
Administrative / Reception Assistant
03.2019 - 06.2021
- Managed invoicing support and basic financial administration
- Processed payments and assisted with account reconciliation tasks
- Maintained office records, data entry, and documentation systems
- Handled customer enquiries and administrative scheduling
- Supported reporting and operational documentation
Retail / Customer Service Assistant
01.2018 - 03.2019
- Handled cash transactions and POS systems
- Assisted with stock control and basic inventory tracking
- Delivered customer service and issue resolution
- Supported daily store financial operations
Education
Sales & Property Management (V) -
Australian School of Business And Law
Melbourne , VIC 04.2018 - 05.2018
Skills
Key Skills
- End-to-End Portfolio Management
- Victorian Tenancy Legislation & Compliance
- Rent Arrears & Financial Management
- Rent Reconciliation & Reporting
- Trust Accounting Support
- Invoice Processing & Record Keeping
- Communication & Stakeholder Management
- Conflict Resolution
- Time Management & Organisation
- Problem Solving & Initiative
- Attention to Detail
Timeline
Property Manager
Harcourts Rata & Co
07.2022 - 05.2023
Property Manager
Ray White Bundoora
05.2022 - Current
Property Manager
Guardian Property Mangement
05.2019 - 05.2022
Administrative / Reception Assistant
03.2019 - 06.2021
Sales & Property Management (V) -
Australian School of Business And Law
04.2018 - 05.2018
Retail / Customer Service Assistant
01.2018 - 03.2019