Agung Muhamad Ihsan
Sydney,NSW
Summary
Multi-talented operations assistant, successful at managing clerical needs, planning events, overseeing purchasing, and producing detailed reports. Brings several years of related experience and skills to handle diverse tasks with a superior work ethic. Devoted to providing every customer with a positive and memorable experience.
Overview
26
26
years of professional experience
Work History
Operations Assistant
Umar Bottled Gas Distributor
Sumedang, West Java
05.2008 - 01.2025
- Assisting with the store's daily operation.
- Inputting customers' data.
- Making inventory.
- Arranging product delivery from the supplier.
- Servicing customers, including managing complaints.
Grocery Store Owner
Sabrina Rice Store
Sumedang, West Java
01.2015 - 12.2017
- Supervised day-to-day operations of the grocery store, including stocking shelves, and resolving customer complaints.
- Collaborated with vendors to negotiate pricing for products purchased by the store.
- Analyzed customers' needs and assisted in determining appropriate products and pricing.
- Identified ways to reduce operating costs without compromising quality or customer experience.
Tour Guide
Kharisma Tour and Travel
Bandung, West Java
01.2014 - 12.2014
- Coordinated with site management and staff to ensure smooth operation of tours and visitor access.
- Provided detailed information to tourists about local attractions and points of interest.
- Created customized tour packages according to customer preferences.
- Monitored visitors' activities to confirm compliance with establishment or tour regulations and safety practices.
- Gathered and maintained requisite equipment for each tour.
English Translator
Glossa Translation
01.2011 - 12.2013
- Translating documents (Indonesian-English and English-Indonesian) for a wide variety of topics.
- Conducted quality assurance checks on all translated documents before final delivery.
- Proofread, edited and revised translations to ensure accuracy.
- Confirmed accuracy of technical terms and terminology and remained consistent during translation revisions.
- Compiled technical, legal or medical terminology and information used in translations.
Grocery Store Operations Assistant
Sabrina Grocery Store
Sumedang, West Java
01.1999 - 12.2008
- Helped customers find specific products, answered questions, and offered product advice.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Answered customers' questions and provided information on store procedures or policies.
- Stocked shelves with merchandise when needed.
- Processed customer payments quickly and returned exact change and receipts.
Education
Bachelor of Arts - International Relations
Padjadjaran University
Bandung, Indonesia07-2010
Skills
- Manual handling
- Inventory purchasing
- Recordkeeping
- Supply management
- Event coordination
- Vendor engagement
- Inventory counting
- Clerical support
- Professional and friendly
- Shipping and receiving
- Customer support
Timeline
Grocery Store Owner
Sabrina Rice Store
01.2015 - 12.2017
Tour Guide
Kharisma Tour and Travel
01.2014 - 12.2014
English Translator
Glossa Translation
01.2011 - 12.2013
Operations Assistant
Umar Bottled Gas Distributor
05.2008 - 01.2025
Grocery Store Operations Assistant
Sabrina Grocery Store
01.1999 - 12.2008
Bachelor of Arts - International Relations
Padjadjaran University