AHFAN NOOR

Duties:

• Diagnose and repair computer hardware problems, including replacing defective components and upgrading systems
• Provide technical support to students and staff by troubleshooting and resolving hardware issues
• Maintain accurate records of repairs and service history for each client's computer or device.
• Proved successful working within tight deadlines and a fast-paced environment.

• Provide exceptional customer service by diagnosing, troubleshooting and resolving hardware issues, including replacing defective components and upgrading systems
• Maintain accurate records of repairs and service history for each customer's computer or device
• Ensure efficient and effective technical support provided to customers
• Achievements
• Successfully repaired devices from Apple and other brands, improving troubleshooting and repair skills
• Promoted to Senior Technician, training new staff on device repair and company systems
• Conducted customized training sessions for clients, resulting in improved employee skills and reduced technical issues
• Ahfan.n@live.com 0413767723 https://www.linke 39 Halton

• Maintain accurate records of project progress, issues, and decisions
• Ensure smooth delivery on all plumbing fixtures and appliances within strict timeline
• Managing budget costs – ensuring clients projects stay within budget post completion
• Achievements
• Merged quickly into managing Medium to High Density
• Projects for both Appliances and Sanitary ware
• Proficiently managed projects within timeframe completion and budgets
• Helped create over $1,000,000 in revenue for the business over a 12-month period.

• Oversee customer activation, transfer, billing, payments and service order activities including system work queues, exceptions and reporting in accordance with
• Service Level Agreements
• Analyze evaluate results to identify issues and determine the best solutions and assist with investigation and resolution of escalated complaints related to customer billing, payments and service orders
• Achievements:
• Developed intimate knowledge of customer activation, transfers, billing, payments and service order processes
• Gained an understanding of energy consumption data pertaining to electricity and gas appliances
• Gained experience in assisting customers achieve a reduction in consumption patterns.

Duties:

• Provision of high-quality customer service
• Respond efficiently to enquiries with appropriate information about APG products and services
• Supporting the Marketing Director in negotiating contracts

Achievements:

• Trained colleagues on system databases and business processes
• Co-ordinate and support the team in absence of manager and appointed interim 2IC of the team over a period.