Summary
Overview
Work History
Education
Skills
Timeline
Receptionist

Ahlam Naboulsi

Guildford,NSW

Summary

Dynamic professional with a proven track record at Richardson and Wrench Fairfield, excelling in organization and time management. Adept at enhancing customer satisfaction through effective communication and data entry skills. Recognized for resolving complex issues in high-pressure environments, ensuring a seamless experience for clients and contributing to operational efficiency.

Overview

11
11
years of professional experience

Work History

Receptionist

Richardson and Wrench Fairfield
04.2009 - 11.2012
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.

Call Centre Operator

Officeworks Support Office
06.2005 - 10.2007
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.

Warehouse Packer

Delorenzo Hair Care
03.2002 - 03.2004
  • Inspected products before packaging to avoid shipping defective or damaged goods to customers.
  • Enhanced warehouse efficiency by accurately packing and labeling products for shipment.
  • Maintained a clean and safe work environment, adhering to established safety protocols and procedures.
  • Packed, weighed and shipped items per customer specifications.

Education

High School Diploma -

Auburn Girls High School
Auburn, NSW
11-2002

Skills

  • Organization skills
  • Time management
  • Telephone skills
  • Data entry

Timeline

Receptionist

Richardson and Wrench Fairfield
04.2009 - 11.2012

Call Centre Operator

Officeworks Support Office
06.2005 - 10.2007

Warehouse Packer

Delorenzo Hair Care
03.2002 - 03.2004

High School Diploma -

Auburn Girls High School

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Ahlam Naboulsi