Ahmad Baqa
Penrith,NSW
Summary
Seeking to utilize excellent communication, interpersonal and organizational skills to complete tasks. Reliable with good work ethics and the ability to quickly adapt to new environment. Looking for an organization that allows me to learn, expand and enhance my mind, skills and capabilities while getting the opportunity to make a positive contribution.
Overview
3
3
years of professional experience
Work History
Receptionist
Ariana Defence Lawyers
05.2023 - 12.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Corresponded with clients through email, telephone, or postal mail.
- Handled cash transactions and maintained sales and payments records accurately.
- Managed multiple tasks and met time-sensitive deadlines.
Customer Service Representative
Aldi Stores
10.2022 - 12.2023
- Provided excellent customer service and developed strong relationships with customers
- Answered incoming calls promptly and professionally, addressing customer inquiries with empathy and understanding
- Proficiently handled high call volumes while maintaining quality service standards
- Built trust with customers through personalized conversations
- Used database system to record notes and call information
- Explained product features and benefits to customers to encourage sales.
Shift Leader
Trademark Network PTY LTD
11.2022 - 05.2023
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Enforced company policies and regulations with employees.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Created and managed project plans, timelines and budgets.
Assistant Accountant Intern
UKR Sale Pakistan
05.2021 - 11.2021
- Checked general ledger entries to increase accuracy, prevent significant errors and identify adjustments
- Reconciled balance sheet figures in Software and sought assistance to reduce errors
- Gained knowledge of accounting principles and standards and general business practices to evaluate financial transactions
- Received, Reviewed and verifies validity and completeness of appropriate, accounting and financial data
- Analyzed and verifies employee expense reports for accuracy
- Processed invoices, payments, receipts and other transactions.
Education
Intermediate -
Certification - Project Management
TAFE NSW
10.2023
Advance Level - Sociology, Accounting, Urdu
Cambridge Assessment International Education
11.2021
Skills
- Positive Attitude
- Customer Service
- Time Management
- Interpersonal Skills
- Attention to detail
- Strong organizational skill
- Ability to work independently and as part of a team
- Money handling ability and refund processing
- Detail-oriented and able to handle multiple tasks simultaneously
- Experience in managing budgets and handling financial documents
- Complaint Resolution
- Call Management
- Call Center Operations
- Administrative Support
- Communication
Languages
English
Urdu
Dari
Persian
Hindi
Pashto
Timeline
Receptionist
Ariana Defence Lawyers
05.2023 - 12.2023
Shift Leader
Trademark Network PTY LTD
11.2022 - 05.2023
Customer Service Representative
Aldi Stores
10.2022 - 12.2023
Assistant Accountant Intern
UKR Sale Pakistan
05.2021 - 11.2021
Intermediate -
Certification - Project Management
TAFE NSW
Advance Level - Sociology, Accounting, Urdu
Cambridge Assessment International Education
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