Ahmad El Zarif
SYDNEY,NSW
Summary
Dedicated Care Worker with a proven track record at My Guardians, adept in medication management and providing compassionate care. Excelled in fostering patient well-being and independence through personalized support and effective communication. Skilled in multitasking and cultural sensitivity, significantly enhancing patient and family satisfaction.
Overview
11
11
years of professional experience
8
8
years of post-secondary education
Work History
Passenger reduced mobility
Menzies aviation Sydney international airport
Sydney
11.2025 - Current
- Assisted passengers to and from gates
- Help passengers with reduced mobility with wheelchairs
- Assist and help passengers with their luggage’s
- Assistance and explaining to passengers how important to feel out the income passenger card into Australia
- Assist passenger when they arrive from international flight and they need to fly to domestic
Care Worker
My Guardians
03.2023 - 10.2025
- Ensured timely administration of medication, following strict protocols to maintain patient safety.
- Provided emotional support and companionship to patients, building trust and improving overall wellbeing.
- Managed clients'' personal hygiene routines including bathing, dressing, grooming tasks alongside maintaining a respectful demeanor.
- Fostered a safe, comfortable environment for patients by maintaining clean and organized living spaces.
- Provided transportation services for medical appointments and social activities, ensuring punctuality and safety at all times.
- Enhanced patient well-being by providing personalized care and support tailored to individual needs.
- Aided clients during transfers between beds, chairs or other positions ensuring proper body mechanics were utilized to prevent injuries.
- Offered respite care services for family members needing temporary relief while caring for their loved one.
- Maintained detailed records of patient care, documenting progress and areas requiring further attention from healthcare professionals.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Assisted patients with daily living activities, promoting independence and quality of life.
- Collaborated with healthcare professionals to develop customized care plans for optimal patient outcomes.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Developed strong relationships with patients'' families, keeping them informed about progress and addressing concerns as needed.
- Coordinated meal planning and preparation based on individual dietary requirements, promoting healthy eating habits among patients.
- Remained alert to problems or health issues of clients and competently responded.
- Delivered compassionate end-of-life care, providing comfort and support to patients and their families during difficult times.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Developed and maintained trusting relationships with clients and families.
- Assisted clients with daily living activities and personal care needs.
- Coordinated transportation for clients to appointments and social events.
- Monitored client well-being and reported changes to supervisors promptly.
- Ensured a safe and clean environment for all clients at all times.
- Established effective patient communication to develop positive relationships.
- Encouraged independence while providing assistance when needed.
- Assisted with personal care tasks such as bathing, dressing, toileting, and grooming.
- Assisted client with personal hygiene, mobility and transportation.
- Ensured that client safety was maintained through regular home visits.
- Recorded patient vital signs for medical review.
- Kept detailed records related to client interactions, services provided, and medications administered for documentation purposes.
- Worked with patient to create grocery list and purchased groceries while adhering to patient expectations.
- Developed individual care plans based on assessments of the needs of each client.
- Transported clients to medical appointments and other necessary errands.
- Researched resources available within the community to help meet the needs of clients.
Customer Service Representative
Austwide Building Services
01.2017 - 07.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Support Worker
Swedish Council Lebanon
03.2015 - 05.2016
- Established efficient systems for data collection and analysis, informing decision-making processes within the organization.
- Negotiated contracts with service providers or suppliers, securing favorable terms that supported program sustainability.
- Coordinated volunteer recruitment efforts to build a strong workforce committed to advancing the NGO''s mission.
- Implemented innovative solutions to address complex challenges faced by the communities served by the NGO.
Education
Bachelor of Science - Social Work
Western Sydney University
Sydney, NSW 03.2018 - 04.2026
Skills
- Meal preparation
- Documentation
- Respectful and compassionate
- Medication management
- Problem-solving
- Medical record-keeping
- Time management
- Daily living assistance
- First aid and safety
- Elderly care
- Personal hygiene assistance
- Multitasking and organization
- Patient care
- Personal care assistance
- Recreational activities
- Community integration
- Transportation assistance
- Cultural sensitivity
- Client confidentiality
- Nutrition monitoring
- Mobility support
- Behavioral support
- Compassionate care
- Housekeeping tasks
- Meal preparation
- Effective communication
References
Available upon request
Timeline
Passenger reduced mobility
Menzies aviation Sydney international airport
11.2025 - Current
Care Worker
My Guardians
03.2023 - 10.2025
Bachelor of Science - Social Work
Western Sydney University
03.2018 - 04.2026
Customer Service Representative
Austwide Building Services
01.2017 - 07.2022
Support Worker
Swedish Council Lebanon
03.2015 - 05.2016