Ahmad Hakimi Bin Othman
Kensington,Australia
Summary
Dynamic customer service professional with a proven track record at Raja Perfume Malaysia Sdn. Bhd., consistently achieving sales goals through strategic upselling and exceptional service. Skilled in data entry and critical thinking, I excel in driving customer engagement and delivering results in fast-paced environments.
Overview
1
1
year of professional experience
Work History
Customer Service
Raja Perfume Malaysia Sdn. Bhd.
06.2024 - 01.2025
- Guided customers in selecting fragrances tailored to individual needs and preferences.
- Achieved sales goals consistently through strategic recommendations and upselling techniques.
- Managed payments and receipts using Lima POS system for accurate financial tracking.
- Conducted stock checks and restocked inventory to maintain optimal product availability.
- Recorded daily data for scent and bottle usage to inform inventory management decisions.
Sales Assistant
Bulan Bintang
03.2024 - 04.2024
- Generated RM15,374 in online sales revenue within 15 days.
- Provided exceptional customer service through warm greetings and respectful interactions.
Sales Promoter
B Plus Q Sdn. Bhd.
11.2023 - 03.2024
- Achieved sales of 510 snack packets in four days through strategic promotional campaigns.
- Developed extensive product knowledge to serve as a resource for team members.
- Implemented product sampling techniques that drove customer engagement and conversions.
Education
Bachelor of Commerce - Accounting & Finance
UNSW Sydney
Sydney01-2027
Diploma - Business Management
Kolej Poly-Tech MARA Kota Bharu
Kota Bharu11-2023
Skills
- Teamwork & Leadership
- Customer Service & Sales
- Critical Thinking & Problem Solving
- Data Entry & Documentation
- Marketing (Facebook Ads, Canva Pro)
- Microsoft Word
- Excel
- PowerPoint
Affiliations
- Liaison Director, Badan Perhubungan Sydney (BPS) (2025 – Present)
- President, D’Prodigy Club (11/2022 – 07/2023)
- Vice President, D’Prodigy Club (07/2022 – 11/2022)
- Exco Multimedia, AMAR Club (01/2022 – 07/2023)
- Usher, International Conference on Teacher Education (10/2022)
- Usher, Academic Excellence Award (10/2022)
- Tour Guide, Kelantan International Educulture Program (02/2023)
References
- En. Zachary Lau – Sales Manager, B Plus Q Sdn. Bhd. | +6012-3653031
- Puan Ain – Supervisor, Raja Perfume Malaysia Sdn. Bhd. | +6011-37594013
Timeline
Customer Service
Raja Perfume Malaysia Sdn. Bhd.
06.2024 - 01.2025
Sales Assistant
Bulan Bintang
03.2024 - 04.2024
Sales Promoter
B Plus Q Sdn. Bhd.
11.2023 - 03.2024
Bachelor of Commerce - Accounting & Finance
UNSW Sydney
Diploma - Business Management
Kolej Poly-Tech MARA Kota Bharu
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