Ahmed Jama
Reservoir,VIC
Summary
Skilled experienced hospitality team member with comprehensive background in food preparation, cash handling, and order taking. Strengths include customer service, attention to cleanliness, and speed of service. Demonstrated ability to work efficiently in high-pressure environments while maintaining positive attitude and commitment to teamwork. Made noticeable improvements in customer satisfaction ratings in previous roles through dedication and hard work.
Overview
2
2
years of professional experience
Work History
Crew Team Member
Souvlaki GR
Heidelberg West, VIC
09.2025 - Current
- Prepared and assembled food items following restaurant recipes and standards.
- Maintained cleanliness of dining area and kitchen equipment throughout shifts.
- Collaborated with team members to ensure smooth kitchen operations during busy hours.
- Handled cash transactions accurately at the front register during peak times.
- Communicated effectively with staff to coordinate food preparation and service timing.
Team Member
Bunnings
Fairfield, VIC
06.2025 - 07.2025
- Provided customer services and create positive outcomes.
- Commended for helping others understand reasons for proposed resolutions.
- Collaboration with team members recognised by staff.
- Participated in inventory management and stock replenishment tasks.
Team Member
Ummah Thai
Campbellfield, VIC
02.2024 - 11.2024
- Maintained cleanliness and safety standards in store areas.
- Supported food safety standards by following proper sanitation procedures.
- Operated dishwashing machines for efficient cleaning of utensils and cookware.
- Cleaned dishes, pots, pans and utensils.
- Swept and mopped floors to maintain cleanliness in the kitchen area.
Education
Year 11 -
Reservoir High School
Reservoir12-2026
Electrotechnology Cert Ll Pre-apprenticeship - Electrotechnology
Parade College
PrestonSkills
- Customer service (phone and face-to-face)
- Problem solving
- Cash management
- Communication Skills
- Time Management
- Multitasking
- Punctuality
- Working well under pressure
- Attention to detail
- Teamwork
- Ordering procedures
- Food handling
- Multitasking and organization
- Positive attitude
- Basic math
- Cleaning
Accomplishments
• White card
• Food Handling certificate
• Mental health first aid certificate
• Mental health Awareness certificate
• Principal Award certificate
• Learners Permit
• Food Handling certificate
• Mental health first aid certificate
• Mental health Awareness certificate
• Principal Award certificate
• Learners Permit
Work Placements
Bunnings, Stocking Up/Packing up boxes, 1-week work placement, 2025
References
- Ibrahim Djuric, Owner, Souvlaki GR Heidelberg West, 0424 558 983
- Susie Maisano, Assistant Store Manager, Bunnings Fairfield, 03 84812800
- Yusuf, Owner, Ummah Thai Campbellfield, Unknown
Achievements And Contributions
- Customer Service: Provided customer service at registers, lay-by counter and on retail floor. Responded to all customer enquiries, providing support and guidance as required.
- Cash Management: Ensured accurate management of all cash sales. Counted out all amounts of cash in front of customers to minimise conflict and ensure accurate reconciliation of daily sales.
- Problem Solving: Applied a logical approach to problem solving to minimise conflict and create positive outcomes. Commended for helping others understand reasons for proposed resolutions.
- Collaborative Team Member: Collaboration with team members recognised by staff-student work placements.
Availability
Monday - Afternoon and Evening 3:30 pm - 9 pm
Tuesday - Afternoon and Evening 2:30 pm - 10 pm
Wednesday - Afternoon and Evening 4pm - 9 pm
Friday - Afternoon and Evening 4pm - 10 pm
Saturday - Morning, Afternoon and Evening 9am - 5pm
Sunday - Morning, Afternoon and Evening 9am - 5pm
Timeline
Crew Team Member
Souvlaki GR
09.2025 - Current
Team Member
Bunnings
06.2025 - 07.2025
Team Member
Ummah Thai
02.2024 - 11.2024
Year 11 -
Reservoir High School
Electrotechnology Cert Ll Pre-apprenticeship - Electrotechnology
Parade College