Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

AHSAN ILYAS

Perth

Summary

Results-driven IT professional with over 5 years of progressive experience in systems administration, network support, and infrastructure management. Proven track record in deploying and maintaining enterprise IT systems, effectively managing Microsoft 365 and Azure environments, and leading successful ICT projects. Highly skilled in troubleshooting complex issues, ensuring system security, and enhancing operational efficiency through strategic automation and comprehensive documentation. Committed to leveraging technical expertise to drive innovation and support organizational goals.

Overview

6
6
years of professional experience
1
1
Certification

Work History

ICT Coordinator

Rocky Bay
01.2023 - Current
  • Administer Windows servers, Azure AD, and Intune for endpoint and identity management
  • Oversee network infrastructure including Aruba switches and APs via Aruba Central
  • Lead IT projects, including infrastructure upgrades, migrations, and system rollouts
  • Provide Level 2/3 escalation support and maintain SLAs for service desk operations
  • Maintain documentation repository with version control for procedures and configurations
  • Manage software/hardware procurement and liaise with vendors for issue resolution
  • Supervise ICT officers and support continuous improvement initiatives
  • Provide technical direction and assist with resource coordination
  • Entered data, generated reports, and produced tracking documents.
  • Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
  • Providing technical support across the company (in person or remotely)

ICT Officer

Rocky Bay
09.2022 - 12.2022
  • Managed Intune and Azure AD for mobile device and policy deployment
  • Supported Cisco Unified Communications Manager (CUCM) for VoIP systems
  • Administered Exchange Online and Microsoft 365 portals, ensuring secure email operations
  • Maintained asset inventory and software license compliance
  • Delivered field support and participated in ICT projects

Modern Workplace Representative

Somerville
04.2022 - 08.2022
  • Administered Active Directory and executed automation tasks via ConnectWise
  • Provided remote support, including software deployment, patching, and hardware config
  • Performed basic network diagnostics and Citrix support for enterprise users
  • Logged incidents in Jira and supported both Mac and Windows users

Desktop Support Officer

TAFE NSW
08.2020 - 10.2021
  • Delivered L1/L2 support to staff and students on Windows, Mac, and Office 365
  • Assisted with MFA setup, hardware diagnostics, and escalated cases via ServiceNow
  • Updated technical documentation and asset reports

Test Engineer

Indra
12.2019 - 07.2020
  • Conducted functional and system testing of Sydney Trains CCTV and security systems
  • Used Genetec, PRTG, and Config Tool for surveillance and network monitoring
  • Performed firmware updates, switch configuration, and test reporting

IT Support Specialist

Wipro
10.2019 - 12.2019
  • Provided onsite IT support for NBN, handled hardware setup and decommissioning
  • Conducted quality testing and stock management

Education

Diploma of Project Management -

Greenwich English College
01.2022

Bachelor of Information Technology - undefined

La Trobe University
01.2019

Diploma of Information Technology - undefined

La Trobe University
01.2017

Skills

  • Microsoft 365 & Exchange Management
  • Azure Active Directory & Intune
  • Network Administration (Switches, Firewalls, APs)
  • Systems Monitoring & Backup (Veeam, PRTG)
  • Active Directory, DNS, DHCP
  • Security & Compliance
  • MS office
  • Incident & Problem Management
  • PowerShell Scripting & Automation
  • Project coordination
  • Process improvement
  • IT asset management

Certification

  • CCNA 200-301 Routing & Switching – Cisco
  • SharePoint Intermediate – Nexacu
  • SQL Bootcamp – Udemy
  • Emerging Leaders Program – Rocky Bay

Timeline

ICT Coordinator

Rocky Bay
01.2023 - Current

ICT Officer

Rocky Bay
09.2022 - 12.2022

Modern Workplace Representative

Somerville
04.2022 - 08.2022

Desktop Support Officer

TAFE NSW
08.2020 - 10.2021

Test Engineer

Indra
12.2019 - 07.2020

IT Support Specialist

Wipro
10.2019 - 12.2019

Bachelor of Information Technology - undefined

La Trobe University

Diploma of Information Technology - undefined

La Trobe University

Diploma of Project Management -

Greenwich English College

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