Aidan Pemberton
Harrison,ACT
Summary
High-energy, young ex- Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency. Currently managing the largest in-store in Canberra without online sales, overseeing a large team and experienced team leaders.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Assistant Store Manager
Woolworths Supermarket
05.2024 - Current
- Maximized profits by negotiating better deals with vendors and reducing shrinkage through loss prevention strategies.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Currently supervising 100 team members and utilising my previous work experience to provide positive culture change in our retail working environment,
Store Manager
Coles Supermarkets
01.2023 - 05.2024
- Performed relief store manager role for largest store in ACT for 5 week period. Totaling $11m in store sales for extended period
- Reviewing of commercial acumen to analytically break down information to be able to cascade to department managers every Monday in team meetings.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Acted as team leader in group projects, delegating tasks and providing feedback.
- Excellent communication skills, both verbal and written.
- Gained strong leadership skills by managing projects from start to finish.
- Previously managing Coles' million dollar week business that develops $900k+ period trading profit for Coles, which runs at 18% of sales for trading profit which is one of Coles' top stores in our market of close to 100 stores
- Creating detailed debriefs for Area Manager and Market Manager.
Store Support Manager
Coles Supermarkets
04.2021 - 01.2023
- Reported issues to higher management with great detail.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Mitigated business risks by working closely with staff members and assessing performance.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Provided enough training for two department leads in 6 months to give them to tools and knowledge to progress into a store support role at coles.
- Managed store during COVID lockdown periods providing isolation restraints for team members that were identified as close or casual contacts. Putting their safety and the customers safety first.
Dry Goods Manager
Coles Supermarkets
07.2016 - 04.2021
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Maintained energy and enthusiasm in fast-paced environment.
- Managed and coached future leaders of the business providing them with the process development skills needed to be able to progress their careers and self development too.
- Largest team consisted of 40 team members
Dairy Manager
Coles Supermarkets
11.2013 - 07.2016
- This was my first appointment as a team leader and my first full time job. After finishing my year 12 certificate early in this year I decided to focus my extra time on my professional career utilising the opportunity the store manager at coles provided me.
- Collaborated with store management to develop strategic plans for the growth of the dairy department in alignment with overall business objectives.
- Trained new employees on proper handling techniques for dairy products, emphasizing food safety procedures.
Education
Retail Leaders III
Coles Supermarkets
11.2023
Retail Leaders II
Coles Supermarkets
High School Diploma -
Lake Tuggeranong College
Lake Tuggeranong11.2013
Retail Leaders I
Coles Supermarkets
Skills
- Revenue Growth
- Accounting Records
- Personnel Recruitment
- Policy Development and Enforcement
Accomplishments
- Supervised team of 150 team members.
- Achieved 90.3% business assurance audit through effectively helping with coaching of team members along side department leads.
Certification
- ACT/NSW Food Safety Supervisor Training -
- First Aid Training - 2021-2024
Timeline
Assistant Store Manager
Woolworths Supermarket
05.2024 - Current
Store Manager
Coles Supermarkets
01.2023 - 05.2024
Store Support Manager
Coles Supermarkets
04.2021 - 01.2023
Dry Goods Manager
Coles Supermarkets
07.2016 - 04.2021
Dairy Manager
Coles Supermarkets
11.2013 - 07.2016
Retail Leaders III
Coles Supermarkets
Retail Leaders II
Coles Supermarkets
High School Diploma -
Lake Tuggeranong College
Retail Leaders I
Coles Supermarkets
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