Aidan Young
Mountain Creek,QLD
Summary
I'm an organized and dependable candidate successful at managing multiple priorities with a positive attitude with the willingness to take on added responsibilities to meet team goals. I'm a detail-oriented team player with strong organizational skills who takes pride in the ability to handle multiple projects simultaneously with a high degree of accuracy. I believe I will be an asset to your organisation and thank you for your consideration.
Overview
9
9
years of professional experience
Work History
Loans Officer
Champion Loans
10.2023 - Current
- Assisting clients in selecting appropriate loan products for their needs, resulting in higher customer satisfaction.
- Maintaining strict confidentiality of bank records and client information.
- Delivering exceptional customer service by promptly addressing client concerns and resolving issues as they arose during the lending process.
- Submitting loan applications to underwriter for verification and recommendations.
Sales Representative
Ironman 4x4
09.2022 - 10.2023
- My duties at Ironman 4x4 consisted of managing accounts, product orders and fit-outs on numerous vehicles.
- I also enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- I was required to tailor to each client the products they are after and how it will benefit them personally.
- This was an exciting experience and I have built a fantastic client base - obtaining skills in customer service and business management along with experience in meeting KPI’s and targets as well as data entry.
Communications Operator
Queensland Police Service
03.2022 - 09.2022
- Upon taking up the role of a Communications Operator I was required to service Triple Zero emergency calls for Queensland as a whole, as well as field the radio inquiries from the pro-active crews on the road.
- I successfully managed high-stress situations with composure, effectively coordinating multi-agency responses when needed.
- There were many times being able to work under pressure, managing time appropriately and solving problems with urgency had been a requirement.
- Also, participating in ongoing training programs was key to maintaining proficiency in industry best practices and regulatory requirements.
Permanent Supervisor
Anaconda, Townsville
09.2020 - 12.2021
- Helped create customer awareness of the products being sold, upsold and cross-sold, on my feet for extended durations
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Hit sales targets each week, manage a team during both day and night shifts along with other Supervisory duties
- During this time I also created a small business servicing bicycles and began charging out assembling floor stock to Anaconda and other corporate stores.
Contractor/ Bike Builder
JK Fitting & Assembly, Townsville
01.2021 - 07.2021
- Contracted out to various commercial businesses around Townsville, assembling and repairing customer and on-floor bicycles as well as fitting off components.
Sales Consultant/ Marketing Assistant
1300SMILES, Townsville
10.2019 - 06.2020
- Grew a professional relationship with existing clients who had previously visited the 1300SMILES dentist, maintained frequent visits for dental work to be performed
- Helped market the 1300SMILES brand through social media, emails, signs and banners along with leaflets and brochures using Canva
- Assisted in the call centre for many months.
Electrotechnology Electrician
DN Electrical, Townsville
01.2017 - 08.2019
- Install electrical cable and apparatus, provide electrical maintenance and services and other general duties
- Administrative duties and computer use, provide instructions to clients, scheduled maintenance processes, perform store duties eg
- Ordering and storing equipment and supplies.
Commercial Cleaner
Contracted, Townsville
01.2016 - 12.2016
- Provided cleaning services for various nightclubs and offices in Townsville City
- Honed skills in deep cleaning and aesthetics.
- Maintained clean environments across various industries including offices, medical facilities, schools, retail spaces, and warehouses.
- Contributed to a safer work environment through proper handling, storage, and disposal of hazardous materials.
Graphic Designer in Digital Media
Cloud Three, Townsville
01.2015 - 12.2015
- Interaction with clients and customer service, providing Logos and Web Page designs
- The weekend consisted of working at the Zizzis Restaurant as a Kitchen Hand, later to go on as a Waiter
- Performed work experience at the following establishments throughout the year: Cootharinga Society - IT Consultant Anitel - Computer Technician
Education
Electrotechnology -
Tec-NQ Technical College
Townsville, QLD08.2019
Information and Technology -
Tec-NQ Technical College
Townsville, QLD09.2015
Skills
- Communication
- Keen eye for detail
- Adaptive
- Knowledgeable
- Customer service-focused
- Relationship building and management
Accomplishments
- Cert III in Information, Digital Media and Technology
- Cert II in Workplace Practices
- Cert II in Business
- Numerous competencies that form part of] Cert III in Electrotechnology Electrical
- White Card
Availability
- Monday 5:45pm onwards
- Tuesday 10:00pm onwards
- Wednesday 5:45pm onwards
- Thursday 5:45pm onwards
- Friday 5:45pm onwards
References
- Lorrae Pozzebon, Champion Loans - Manager, 0422 236 744
- Hope Jackson, Anaconda - Manager, 0417 115 424
- Mark Hogenelst, Senior Sergeant - Townsville Police Communication Centre, 0459 425 699
Timeline
Loans Officer
Champion Loans
10.2023 - Current
Sales Representative
Ironman 4x4
09.2022 - 10.2023
Communications Operator
Queensland Police Service
03.2022 - 09.2022
Contractor/ Bike Builder
JK Fitting & Assembly, Townsville
01.2021 - 07.2021
Permanent Supervisor
Anaconda, Townsville
09.2020 - 12.2021
Sales Consultant/ Marketing Assistant
1300SMILES, Townsville
10.2019 - 06.2020
Electrotechnology Electrician
DN Electrical, Townsville
01.2017 - 08.2019
Commercial Cleaner
Contracted, Townsville
01.2016 - 12.2016
Graphic Designer in Digital Media
Cloud Three, Townsville
01.2015 - 12.2015
Electrotechnology -
Tec-NQ Technical College
Information and Technology -
Tec-NQ Technical College
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