Aieshah Masri
Bankstown,NSW
Summary
Proven to enhance customer satisfaction and sales revenue at Specsavers through expert frame recommendations and upselling techniques. Skilled in customer service and time management, I excel in fast-paced retail environments, evidenced by streamlined appointment management and efficient store operations at both companies.
Overview
3
3
years of professional experience
Work History
Optical Assistant
Specsavers
Bass Hill, NSW
08.2023 - Current
- Conducted thorough pre-testing for optometrist examinations, leading to more accurate diagnoses and treatment plans.
- Assisted patients with frame adjustments and repairs, increasing overall satisfaction with their eyewear purchases.
- Enhanced customer satisfaction by providing personalized frame and lens recommendations based on individual needs.
- Trained new team members on office procedures and equipment usage, fostering a positive work environment and increased productivity levels.
- Streamlined patient scheduling with efficient appointment management, resulting in improved patient flow.
- Assisted in increasing sales revenue through exceptional product knowledge and upselling techniques.
Retail Assistant
Shoes And Sox
Bankstown, NSW Rose-lands, Nsw
11.2021 - Current
- Use POS system to process sales, returns, online orders, and gift card activations.
- Stock merchandise, clearly labelling items, and arranging according to size or colour.
- Replenish sales floor merchandise and organize shelves, racks, and signage for optimal appearance.
- Maintain a tidy and organized store environment to comply with cleanliness standards.
- Assist customers with prompt and polite support in-person and via telephone.
Education
High School Diploma -
Liverpool Girls High School
Liverpool, NSW12.2022
Skills
- Customer service abilities
- Sales and Retail Experience
- Paperwork management
- Customer Education
- Time Management
- Store Opening and Closing
Timeline
Optical Assistant
Specsavers
08.2023 - Current
Retail Assistant
Shoes And Sox
11.2021 - Current
High School Diploma -
Liverpool Girls High School