Aiko Nakano
Caboolture,QLD
Summary
With over 10 years of experience in the customer service industry, maintaining a high level of professionalism. Background in Early Childhood Education providing a strong foundation in customer interactions and service solutions. Skilled in conflict resolution, communication, and problem-solving, prioritizing customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, focused on achieving results through efficient and empathetic service. Recognized for reliability and proactive approach, dedicated to meeting customer and organizational goals.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Lead Educator - Toddlers
D'Aguilar Early Learning Centre
12.2024 - Current
- Spearheaded collaborative projects with parents and colleagues to foster community engagement and holistic child development.
- Mentored and trained new educators to promote best practices in early childhood education.
- Encouraged physical activity with outdoor playtime, movement games, and safe exploration of surroundings for overall health benefits.
- Enhanced toddler development by implementing age-appropriate, play-based learning activities.
- Designed and implemented individualized learning plans for each student to support their unique needs.
- contributed Japanese culture experiences through the service to enrich children's Multi culture experiences.
Senior Educator (Lead educator in Toddler room)
Goodstart Early Learning
10.2018 - Current
Diploma Assistant Educator
Johanna Street Early Learning Centre
02.2016 - 09.2018
Assistant educator
Holly Family Child Care Centre
08.2014 - 12.2016
Waitress
Sushi Train Indooroopilly
08.2013 - 08.2015
Customer service and Admin manager
West Japan construction Surety Co.,Ltd
04.2000 - 03.2013
- Ensured smooth daily operations with timely completion of all essential administrative tasks and responsibilities.
- Provided exceptional administrative support for executive-level staff, ensuring that their needs were met promptly and accurately in order to facilitate smooth daily operations.
- Updated reports, managed accounts, and generated reports for company database.
- Trained employees in company and regulatory compliance requirements to promote conformance.
- Improved office efficiency by implementing streamlined administrative processes and procedures.
- Greeted visitors, employees and clients politely and professionally for excellent reception service.
Education
Health and Physical Culture Major, Department of Physical Education and Welfare
Okayama Prefectural University –Junior College
03.2000
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Australian Child Care Career Options
01.2016
Skills
- Leadership and team management in workplaces
- Customer needs assessment
- Client relationship management
- Parent and staff communication and collaboration
- Multitasking and organization
- Empathy and patience
- Adaptability and flexibility
- Phone etiquette
- Cultural awareness
- Customer complaint resolution
- Native Japanese speaker
Certification
- Second Class Teaching license of Junior High School (Health and Physical Education)
- Diploma Early Childhood Education and Care
- CPR
- First Aid
- Asthma and Anaphylaxis
Hobbies and Interests
Japanese craft, gardening, fishing and dogs
Affiliations
Blue Card
Languages
English
Professional Working
Japanese
Native or Bilingual
Timeline
Lead Educator - Toddlers
D'Aguilar Early Learning Centre
12.2024 - Current
Senior Educator (Lead educator in Toddler room)
Goodstart Early Learning
10.2018 - Current
Diploma Assistant Educator
Johanna Street Early Learning Centre
02.2016 - 09.2018
Assistant educator
Holly Family Child Care Centre
08.2014 - 12.2016
Waitress
Sushi Train Indooroopilly
08.2013 - 08.2015
Customer service and Admin manager
West Japan construction Surety Co.,Ltd
04.2000 - 03.2013
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Australian Child Care Career Options
Health and Physical Culture Major, Department of Physical Education and Welfare
Okayama Prefectural University –Junior College
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