Summary
Overview
Work History
Education
Skills
Certification
Reference
Timeline
Generic

Aimee Pompei

Tarneit

Summary

Experienced administration officer skilled in multitasking and team leadership. Demonstrated ability to oversee diverse responsibilities, provide exceptional customer service and support. Committed and hardworking professional dedicated to seamless operations and exceeding expectations.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Receptionist Administrator

Rushton And Keep Accounting
03.2023 - 02.2025
  • Confirmed appointments, communicated with clients, and updated client records.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Responded to inquiries from callers seeking information.
  • Corresponded with clients through email, telephone, or postal mail.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Maintained confidentiality of information regarding clients and company.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Restocked supplies and submitted purchase orders to maintain stock levels.
  • Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
  • Lodging tax & BAS returns.
  • Setting up payment plans with ATO for clients.
  • Using accountanting softwares such as HandiSoft and Handitax.

Price Integrity

Bunnings Warehouse
03.2022 - 03.2023
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
  • Changing price tags.
  • Putting up specials and clearance tags.
  • Changing the chalkboard prices.
  • Rectify incorrect prices.
  • Auditing stock to confirm price and location.
  • Checking register activity for price changes.
  • Confirming price matches are correct.
  • Covering reception.
  • Answering phones.
  • Dealing with customer complaints.

Crew Team Member

Bunnings Warehouse
08.2021 - 03.2022
  • Worked well with teammates and accepted coaching from management team.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Collaborated with team members to complete orders.
  • Worked registers, cafe and other areas.
  • Took orders, prepared meals, and collected payments.
  • Became familiar with products to answer questions and make suggestions.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Trained new employees by demonstrating tasks and coaching during daily activities.
  • Operated cash register to ring up final bill and process various forms of payment.

All-Rounder

The Social Sutra
04.2021 - 08.2021
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Used POS system to accurately enter orders and process payments.
  • Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
  • Helped management keep adequate supply on hand by notifying of shortages.
  • Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
  • Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Operated espresso machines to create beverages.
  • Making cocktails.
  • Making smoothies and shakes.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Carried out complete opening, closing and shift change duties to keep cafe working efficiently and teams ready to meet customer needs.
  • 3 plate carry.

Shift Supervisor

McDonald's
08.2019 - 04.2021
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Helped store management meet standards of service and quality in daily operations.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Completed cash and credit card transactions accurately using POS software.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
  • Completed daily food safety.
  • Managing a team of 12-20 staff.

All-Rounder

Dymocks Cafe
05.2019 - 08.2019
  • Controlled line and crowd with quick, efficient service.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Maintained and operated espresso machines, blenders, pots, and other equipment.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.
  • Used POS system to accurately enter orders and process payments.
  • Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
  • Making soup of the day.
  • Making food for the cabinets.

Team Member

Burgies
07.2018 - 02.2019
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Contributed to team success by completing jobs quickly and accurately.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Learned all required tasks quickly to maximize performance.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Maintained productive, efficient approach to all tasks.
  • Developed strong cooperative relationships with coworkers and managers.
  • Operated register to process payments and collect cash payment for order totals.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.

Crew Member

McDonald's
08.2016 - 07.2018
  • Worked front counter, drive-thru and other areas.
  • Worked well with teammates and accepted coaching from management team.
  • Took orders, prepared meals, and collected payments.
  • Collaborated with team members to complete orders.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Trained new team members on procedures, customer service, and sales techniques.
  • Operated cash register to ring up final bill and process various forms of payment.
  • Packaged menu items into bags or trays and placed drink orders into carriers.
  • Stocked shelves to organize aisles in assigned department.
  • Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
  • Kept drawer balanced by accurately processing cash, credit and debit payments.

Team Member

KFC
10.2015 - 08.2016
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Contributed to team success by completing jobs quickly and accurately.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Operated register to process payments and collect cash payment for order totals.
  • Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
  • Evaluated customer needs and feedback to drive product and service improvements.

Education

Vcal -

Wyndham Community And Education Centre
2016

Hoppers Crossing Secondary College
Hoppers Crossing, VIC
2014

Skills

  • Payment Collection
  • Appointment Scheduling
  • Appointment Setting
  • Reception Management
  • Food Preparation
  • Opening and Closing Duties
  • Friendly and Outgoing
  • Team Player
  • Team Leadership
  • Exceptional Customer Service
  • Active Listener
  • Supervision and Leadership
  • Relationship Building
  • Time Management
  • Customer Relations
  • Calm Under Pressure

Certification

  • SIR30216 Certificate III in Retail
  • SITHFAB005 Prepare and serve espresso coffee

Reference

References upon request.

Timeline

Receptionist Administrator

Rushton And Keep Accounting
03.2023 - 02.2025

Price Integrity

Bunnings Warehouse
03.2022 - 03.2023

Crew Team Member

Bunnings Warehouse
08.2021 - 03.2022

All-Rounder

The Social Sutra
04.2021 - 08.2021

Shift Supervisor

McDonald's
08.2019 - 04.2021

All-Rounder

Dymocks Cafe
05.2019 - 08.2019

Team Member

Burgies
07.2018 - 02.2019

Crew Member

McDonald's
08.2016 - 07.2018

Team Member

KFC
10.2015 - 08.2016

Vcal -

Wyndham Community And Education Centre

Hoppers Crossing Secondary College

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Aimee Pompei