Aimee Walker
Student
Campbelltown,NSW
Summary
Organised and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Support Officer, Marking & Resources
NESA
04.2023 - 12.2023
- Performed duties by applicable standards, policies and regulatory guidelines to appoint HSC Markers
- Set priorities and problem-solved workflow issues to maintain rapport with teachers and NESA staff.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity by responding to marker queries via. Email or on call.
- Provided training to new team members
- Identified issues, analysed information and provided solutions to problems.
- Exceeded goals through effective task prioritisation and excellent work ethic during the HSC Marker Selection process.
Verifier / Senior Verifier and Data Reviewer
NESA
10.2018 - 11.2023
- Assisted and managed a small team during the HSC Scanning Operation each year during the HSC Marking period.
- Ensuring student scripts are scanned and verified correctly before being provided to HSC Markers.
- Fix errors during scanning, such as mixed scripts, missing pages, and unreadable handwritten student and question numbers.
- Ensure all scripts are visible, checked and assigned to the correct section.
- Initiate data entry, update procedures, and provide overall evaluations at the end of each operation.
Helpdesk Support Officer, Naplan
NESA
05.2022 - 04.2023
- Assist in customer service from January to April each year.
- Developed and maintained courteous and effective working relationships with staff and teachers.
- Answered general queries and assisted teachers/schools through the Assessform platform for NAPLAN.
- Served customers and followed outlined steps of service.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Attended personnel meetings and training sessions to improve skills and learn new policies and procedures.
Exam Support Officer
NESA
06.2022 - 11.2022
- Examinations Operations, Curriculum & Assessment Standards Department
- Carried out day-day-day duties accurately and efficiently in assisting different teams during the HSC Operation.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Identified issues, analyzed information and provide solutions to problems.
- Marker support and Exam operations support
Clerical, Post Results Team
NESA
01.2022 - 05.2022
- Working dates: 21st Jan - 3rd Jun 2022
- Delivered clerical support by handling a range of routine and special requirements.
- Provided clerical support to employees by copying, checking and filing documents
- Composed sensitive, confidential reports and documentation.
Exam Supervisor of AMEB Practice Examination
NESA
06.2019 - 06.2019
- Assisted staff and students with practical examinations by conducting examination protocols and guidelines are rightfully enforced.
Assistant Supervisor of AMEB Written Exams
NESA
08.2018 - 08.2018
- Assisted in monitoring AMEB Written Examinations of students.
- Performed duties by applicable standards, policies and regulatory guidelines to undertake a safe examination testing.
Education
Human Resource Management
Western Sydney University
Sydney, NSW12.2024
High School Certificate -
Leumeah High School
Leumeah, NSW09.2017
Skills
- Collaboration
- Conflict Resolution
- Microsoft Office (Teams, Excel, Word, PowerPoint)
- Team-building
- TRIM Manager content
- Assessform (NAPLAN)
- iSeries
- PureCloud
- Jira & Confluence
- Staff Training
- Customer Service
- Operational Support
Timeline
Support Officer, Marking & Resources
NESA
04.2023 - 12.2023
Exam Support Officer
NESA
06.2022 - 11.2022
Helpdesk Support Officer, Naplan
NESA
05.2022 - 04.2023
Clerical, Post Results Team
NESA
01.2022 - 05.2022
Exam Supervisor of AMEB Practice Examination
NESA
06.2019 - 06.2019
Verifier / Senior Verifier and Data Reviewer
NESA
10.2018 - 11.2023
Assistant Supervisor of AMEB Written Exams
NESA
08.2018 - 08.2018
Human Resource Management
Western Sydney University
High School Certificate -
Leumeah High School
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