Aimee Walker
Raby
Summary
Organized and dependable professional candidate that has experience managing diverse roles while maintaining a positive attitude and demonstrating the highest level of professionalism and confidentiality. Committed to taking on additional responsibilities and thriving under tight deadlines, consistently delivering results that align with organizational goals. Strong focus on collaboration and effective communication enhances team dynamics and drives project success. Eager to contribute skills and expertise to foster growth and achieve excellence in challenging environments.
Overview
7
7
years of professional experience
Work History
Support Officer, Marking & Resources
NESA
04.2023 - Current
- Performed duties by applicable standards, policies and regulatory guidelines to appoint HSC Markers
- Set priorities and problem-solve workflow issues to maintain rapport with teachers and NESA staff.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity by responding to marker queries via email or on call.
- Provided training to new team members
- Identified issues, analysed information and provided solutions to problems.
- Exceeded goals through effective task prioritisation and excellent work ethic during the HSC Marker Selection process.
Helpdesk Support Officer, Naplan
NESA
05.2022 - 04.2024
- Provided customer service during the NAPLAN period from January to April each year since 2022.
- Developed and maintained courteous and effective working relationships with staff, teachers and schools.
- Answered general queries through the Assessform platform for NAPLAN and supported teachers using the platform.
- Served customers and followed outlined steps of service.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Attended personnel meetings and training sessions to improve skills and learn new policies and procedures.
Senior Verifier and Data Reviewer
NESA
10.2018 - 11.2023
- Managed a small team of 10 and assisted other teams during the HSC Scanning Operation each year during the HSC Marking period (October - November) since 2018.
- Ensuring student scripts are scanned and verified correctly before being provided to HSC Markers.
- Amend errors during scanning, such as mixed scripts, missing pages, and unreadable handwritten student and question numbers.
- Ensure all scripts are visible, checked and assigned to the correct section.
- Initiate data entry, update procedures, and provide overall evaluations at the end of each operation.
Exam Support Officer
NESA
06.2022 - 11.2022
- Provided assistance examination support assistance to various teams during the HSC Operation.
- Carried out duties accurately and efficiently that involved responding to email queries and data entry.
- Identified issues, analysed information, and provided solutions to problems.
Clerical, Post Results Team
NESA
01.2022 - 05.2022
- Handled confidential documentation of student HSC papers.
- Provided clerical support to employees by copying, checking and filing documents.
Exam Supervisor of AMEB Practice Examination
NESA
06.2019 - 06.2019
- Assisted staff and students with practical examinations by conducting examination protocols, and guidelines are rightfully enforced.
Assistant Supervisor of AMEB Written Exams
NESA
08.2018 - 08.2018
- Assisted in monitoring AMEB Written Examinations of students.
- Performed duties by applicable standards, policies and regulatory guidelines to undertake a safe examination testing.
Education
Human Resource Management
Western Sydney University
12.2024
High School Certificate -
Leumeah High School
09.2017
Skills
- Collaboration
- Conflict Resolution
- Microsoft Office (Teams, Excel, Word, PowerPoint)
- Team-building
- TRIM Manager content
- Assessform Platform (NAPLAN)
- iSeries
- PureCloud - Phone System
- Jira & Confluence
- Staff Training
- Customer Service
- Operational Support
- Leadership and management
REFERENCES
Tara Hanniffy
Project Officer, NAPLAN
NSW Educations Standard Authority
Level 4 Clarence Street, Sydney NSW 2000
02 9367 8391
Tara.Hanniffy@nesa.nsw.edu.au
Vince Bonanno
Exam Operations Officer
NSW Educations Standard Authority
Level 4 Clarence Street, Sydney NSW 2000
02 9367 8800
Vince.Bonanno@nesa.nsw.edu.au
Charmaine Fonmoa
Marking & Resources Officer
NSW Educations Standard Authority
Level 4 Clarence Street, Sydney NSW 2000
02 9367 8343
Charmaine.Fonmoa@nesa.nsw.edu.au
Personal Information
Title: Student
Education
true
Timeline
Support Officer, Marking & Resources
NESA
04.2023 - Current
Exam Support Officer
NESA
06.2022 - 11.2022
Helpdesk Support Officer, Naplan
NESA
05.2022 - 04.2024
Clerical, Post Results Team
NESA
01.2022 - 05.2022
Exam Supervisor of AMEB Practice Examination
NESA
06.2019 - 06.2019
Senior Verifier and Data Reviewer
NESA
10.2018 - 11.2023
Assistant Supervisor of AMEB Written Exams
NESA
08.2018 - 08.2018
High School Certificate -
Leumeah High School
Human Resource Management
Western Sydney University
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