Ainsley MacCarthy
Hobart,Tasmania
Summary
Motivated and results-driven professional with a Bachelor's degree in Justice, and 7 years of retail experience, currently pursuing a Graduate Certificate in Criminal Justice. Eager to transition into the criminal justice field, bringing strong communication, problem-solving, and customer service skills. Demonstrated ability to work under pressure, manage conflicts, and engage with diverse individuals, with a deep passion for contributing to justice-related initiatives. Seeking an opportunity to apply my academic background and transferable skills in a meaningful criminal justice or justice-field role.
Overview
8
8
years of professional experience
Work History
Retail Assistant
Suzanne Grae
01.2022 - Current
- Provided exceptional customer service, resolving issues and ensuring customer satisfaction in high-volume environments.
- Utilised conflict resolution and negotiation skills to de-escalate situations and ensure a positive outcome.
- Trained and mentored new employees, demonstrating leadership and teamwork abilities.
Weight Loss Coach
Jenny Craig
01.2021 - 01.2022
- Conducted one-on-one consultations to assess client needs, tailoring services to fit diverse backgrounds and personal challenges.
- Educated clients on behavioural change techniques, helping them address emotional eating and foster sustainable long-term habits.
- Managed client records accurately, maintaining confidentiality and adhering to company policies regarding personal health information.
Retail Assistant
Sussan
Hobart, Tasmania
01.2017 - 01.2022
- Delivered high-quality service in fast-paced settings, handling customer inquiries, returns, and complaints with professionalism.
- Worked closely with management to enforce store policies, maintain security protocols, and support risk management efforts.
- Assisted in the implementation of promotional campaigns, collaborating with teams to increase store traffic and meet sales goals.
Education
Graduate certificate - Criminology/Criminal Justice
Griffith University
Gold Coast, QLD10-2025
Bachelor - Justice Studies
University Of Tasmania
Tasmania 11-2024
Diploma - University Studies (Education)
University of Tasmania
Tasmania 01.2021
Skills
- Strong verbal and written communication
- Conflict resolution
- De-escalation techniques
- Critical thinking
- Problem solving
- Knowledge of legal and ethical standards
- Confidentiality
- Duty of care
- Leadership
- Team collaboration
- Mentoring
- Training
- Data management
- Record keeping
- Client management
- Behavioral change techniques
- Motivational coaching
- Stockroom organisation
- Customer assistance
- Cash register operation
- Effective communication
References
- Robyn Ellis, Current Manager - Suzanne Grae, 0439665600
- Michelle Santalucia, Former Supervisor - Jenny Craig, 0415206268
Timeline
Retail Assistant
Suzanne Grae
01.2022 - Current
Weight Loss Coach
Jenny Craig
01.2021 - 01.2022
Retail Assistant
Sussan
01.2017 - 01.2022
Graduate certificate - Criminology/Criminal Justice
Griffith University
Bachelor - Justice Studies
University Of Tasmania
Diploma - University Studies (Education)
University of Tasmania
Similar Profiles
Caitlyn AllenCaitlyn Allen
Retail Sales Assistant at Suzanne GraeRetail Sales Assistant at Suzanne Grae
Marina MontaltoMarina Montalto
Sales Assistant at Suzanne GraeSales Assistant at Suzanne Grae
Simonne FraserSimonne Fraser
Sales Assistant, Holiday Season Group Casual at Suzanne GraeSales Assistant, Holiday Season Group Casual at Suzanne Grae
Tisha RanjitTisha Ranjit
Crew Member (Barista) at McDonald'sCrew Member (Barista) at McDonald's
Nishadha KumarasingheNishadha Kumarasinghe
Customer Service Team Member at Woolworths GroupCustomer Service Team Member at Woolworths Group