Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ainslie Rodier

Point Cook

Summary

Previously before obtaining a Security Licence and returning to schooling, Iwas a dedicated and professional Supervisor with extensive experience in all aspects of Customer Service in a Retail environment. I have had extensive experience in cash handling and EFTPOS processing. I have trained, coached and mentored colleagues ensuring store expectations are not only met but exceeded. Often I am the first point of contact and I am aware that my image reflects the organisation I work for and take pride in my appearance. I have excellent written and verbal communication skills. I am confident in establishing and maintaining a rapport with colleagues and customers. Since successfully undertaking my career path, I have had experience in working and liaising with a broad range of people, and at varying levels. I am seeking a long-term career and look forward to the opportunity of working with your organization. I desire a position that enables me to enhance my personal and professional skills, where I can be challenged. Throughout my career, I have displayed confidence and dedication to any task undertaken, and I enjoy working in a team environment.

Currently, for the last four years, I have worked in passenger screening in aviation at a domestic airport. professional with significant experience in safeguarding passengers, crew, and aircraft through proactive measures and risk assessment. Demonstrates strong teamwork and adaptability to evolving security needs. Skilled in threat detection, emergency response, and regulatory compliance. Known for reliability, effective communication, and results-driven approach.

Experienced in screening people, belongings, and shipments for contraband and hazardous materials. Proficient in conducting close personal searches, as well as using tools such as metal handheld, walk-through, body scanners, CT scanners for personal belongings, produce, luggage, and explosive trace detection.

Overview

20
20
years of professional experience

Work History

Aviation Security Officer

Armaguard/Linfox
12.2020 - Current

Developed protocols to maintain compliance with industry standards.

Supervisor

Target (Point Cook Town Centre)
01.2008 - 01.2017
  • Work and manage a team of up to8 colleagues with varying levels of experience
  • Manage refunds for customers ensuring receipt is sighted and refund is given in line with company and store policy
  • Oversee team members in layby ensuring customer service levels are met
  • Authorise customer requests for price changes regarding damaged stock
  • Often the first of contact for customers and I am aware that my image reflects the organisation I work for
  • Maintain the highest standard in customer service resulting in customer retention
  • Extensive experience in cash handling and EFTPOS processing
  • Manage cash and coin levels for staff ensuring they have appropriate change
  • Extensive experience in liaising with customers over the telephone and counter
  • Train, coach and mentor new and existing colleagues ensuring company standards are not only met but exceeded
  • Identify staff training needs and implement further development resulting in longevity and excellent staff morale
  • Resolve staff and customer issues ensuring a positive outcome has been achieved
  • Extensive experience in liaising with a diverse range of cultures and in varying ages
  • Manage rosters ensuring staff numbers are adequate and organise replacements
  • Balance registers throughout the shift and immediately rectify discrepancies
  • Maintain high Occupational Health & Safety standards at all times according to Government & Industry legislation
  • Was made Redundant in July2017

Parental Duties

01.2005 - 01.2007

Education

Trade - Cooking

Box Hill Institute of TAFE
Melbourne, VIC

Skills

  • Victorian Drivers Licence
  • Police Check Current
  • Security Licence
  • Working with Children Check
  • Awareness of Occupational Health & Safety
  • Hold ASIC
  • Microsoft Outlook Intermediate
  • Security protocols
  • Explosive detection
  • Multitasking Abilities
  • Excellent communication

Timeline

Aviation Security Officer

Armaguard/Linfox
12.2020 - Current

Supervisor

Target (Point Cook Town Centre)
01.2008 - 01.2017

Parental Duties

01.2005 - 01.2007

Trade - Cooking

Box Hill Institute of TAFE
Ainslie Rodier