Ainul Faruquee
Glenroy,Australia
Summary
Driven leader committed to achieving outcomes for vulnerable and disadvantaged Australians. Skilled in empowering teams through trust, capability building, and fostering collaboration across diverse skill sets. A strategic thinker with excellent communication skills, able to simplify complex concepts and lead negotiations with a focus on key issues. Known for embracing challenges, managing risks, and making decisive, informed decisions. Encourages a culture of innovation and continuous improvement, enabling staff to develop and share ideas that enhance systems and processes. Motivated by curiosity and a strong ability to gather insights, driving better outcomes and informed decision-making.
Overview
9
9
years of professional experience
Work History
Funding Arrangement Manager
Department of Social Services
10.2023 - Current
- Engage with funded organizations and assess and review the progress of grant activities against agreed objectives in the grant agreement.
- Assess and manage risks and critical incidents associated with grant recipients.
- Assess performance reports, compliance requirements, and financial performance of funded organizations
- Build strong relationships with grant recipients to assist them in delivering their services and identify any trends that may affect activity outcomes
- Gather and analyze local intelligence and feed back to policy areas
- Implemented feedback loop with grant recipients to gather insights and success stories, ensuring effective service delivery.
Senior Case Manager
Mazda Australia Pty Ltd
08.2018 - 10.2023
- Provided technical expertise to resolve complex issues while mediating between customers, dealerships and external agencies including government regulators
- Represented company at tribunal hearings, conciliations, and managed Fair-trading cases
- Made decisions on40-60 concurrent cases, each requiring varied levels of research, investigation, problem solving and negotiation to reach conclusions
- Managed individual projects including establishing and managing databases to record and monitor incidents and actions taken
- Trained new case managers, providing feedback on applicant work aptitude and team compatibility
Team Leader
Dye & Durham Australia
07.2016 - 05.2018
- Managed performance of team members and allocations of work to ensure completion of assigned duties and compliance with set procedures and quality requirements
- Supported daily business operations related to regulatory information, workflow technology and property settlement services
- Developed plans and objectives for short and long-term tasks and recommended improvements to business systems or procedures
- Assisted in recruitment of new team members, leaves, and absences to manage workflow completion targets
Education
Graduate Certificate - Analytics
University of New South Wales (UNSW – Online)
07-2025
BBA - Marketing
North South University
01.2010
Skills
- Leadership
- Risk Management
- Negotiation
- Analytical ability
- Creative problem solving
Timeline
Funding Arrangement Manager
Department of Social Services
10.2023 - Current
Senior Case Manager
Mazda Australia Pty Ltd
08.2018 - 10.2023
Team Leader
Dye & Durham Australia
07.2016 - 05.2018
Graduate Certificate - Analytics
University of New South Wales (UNSW – Online)
BBA - Marketing
North South University
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