Airlie Laybourne
Warrnambool
Summary
I am fortunate to have gained an excellent grounding during my past employment in Hospitality, as a trainee and a supervisor. Throughout my traineeship in the Hospitality Industry, I benefited from learning, patience, listening and understanding, the importance of asking questions and being receptive to feedback. In my time as a supervisor, I developed stronger communication skills, problem-solving, and people-management skills. I learned how to remain calm under pressure and how to support others effectively—skills that I feel confident are highly transferable in this Healthcare environment.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Hospitality Worker
Boss Burger Co
12.2024 - Current
- Performed general cleaning.
- Prepared food and beverages of quality and safe food-handling standards.
- Reduced risks by maintaining clean and organised work environment.
- Collaborated with team members to consistently deliver high-quality service in a fast-paced environment.
Hospitality Traineeship
Bamboo Juice
10.2023 - 11.2024
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority tasks.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
- Provided exceptional customer service by promptly addressing inquiries, ensuring a high level of satisfaction among customers.
- Completed coursework thoroughly and submission on time
Superviser
Boss Burger Co
06.2021 - 10.2023
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- I Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Mentored junior staff members and sharing knowledge
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Created and managed project plans, timelines.
Education
Certificate III SIT30622 - Hospitality
SWTAFE
Warrnambool, VIC01-2024
Certificate III Allied Health Assistance - Allied Health
Australian Catholic University
Ballarat, VIC01-2023
VCE - Psychology, Biology, Chemistry, English language, Mathematics
Ballarat High School
Ballarat, VIC12.2022
Skills
- Teamwork and Collaboration
- Fast Learner
- Multitasking and Organization
- Interpersonal and Social Skills
- Problem-Solving
- Time management
- Attention to detail
- Professional and mature
- Active listening
- Calm demeanour
Certification
Certificate III Hospitality SIT30622
(8 units completed) Certificate III Allied Health Assistance HLT33021
(8 units completed) Certificate III Sport and Recreation SIS30122
Timeline
Hospitality Worker
Boss Burger Co
12.2024 - Current
Hospitality Traineeship
Bamboo Juice
10.2023 - 11.2024
Superviser
Boss Burger Co
06.2021 - 10.2023
Certificate III SIT30622 - Hospitality
SWTAFE
Certificate III Allied Health Assistance - Allied Health
Australian Catholic University
VCE - Psychology, Biology, Chemistry, English language, Mathematics
Ballarat High School
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