Overview
Work History
Education
Skills
Timeline
Generic
Aisha  Maraba

Aisha Maraba

Sydney,NSW

Overview

10
10
years of professional experience

Work History

Customer Service Administrator

Noah and ora custom design
Campbelltown , Nsw
01.2024 - 03.2025

Support Worker & Payroll

We support to you
Campbelltown
06.2018 - 06.2023

Disability Support Worker

Edmen
2560
03.2015 - 06.2017

Education

Cert 3 in Security And Crowed Control - Security Officer

Secta Security
09-2019

Cert 3 in Education Support - Education Support

Tafe Nsw
Campbelltown
11-2018

Cert 2 Access To Nursing - Nursing

Tafe Nsw
St George
10-2008

Skills


  • ✅ Core Administrative Skills

  • Data Entry & Management – Accurately inputting and maintaining records, databases, and CRM systems

  • Scheduling & Calendar Management – Coordinating meetings, appointments, and travel efficiently

  • Document Preparation – Drafting correspondence, reports, and forms using word processing tools

  • Filing & Organization – Maintaining orderly digital and physical filing systems for quick retrieval

  • Office Software Proficiency – Skilled in Microsoft Office Suite (Word, Excel, Outlook), Google Workspace, and other administrative tools



  • -

  • 🤝 Customer Service & Communication

  • Verbal & Written Communication – Professional and clear communication with customers and internal teams

  • Conflict Resolution – Handling complaints or concerns calmly and effectively to reach positive outcomes

  • Active Listening – Paying full attention to customer needs to ensure thorough understanding

  • Multichannel Support – Providing assistance via phone, email, chat, or in-person interactions

  • Empathy & Patience – Understanding customer perspectives and maintaining a helpful attitude



  • -

  • 🧠 Organizational & Problem-Solving Abilities

  • Multitasking – Managing multiple tasks and priorities in a fast-paced environment

  • Time Management – Meeting deadlines and maintaining efficiency throughout the day

  • Attention to Detail – Ensuring accuracy in administrative processes and customer records

  • Issue Tracking & Resolution – Identifying issues, following up, and closing the loop with customers



  • -

  • 🛠️ Technical & System Skills

  • CRM Systems – Experience with platforms such as Salesforce, Zendesk, Freshdesk, or HubSpot

  • Help Desk/Support Ticketing Tools – Using platforms to log, track, and respond to customer inquiries

  • Database Management – Updating and retrieving data from internal systems and platforms

  • Office Equipment Operation – Familiarity with printers, scanners, fax machines, and telecommunication tools



  • -

  • 🤹 Soft Skills & Professionalism

  • Team Collaboration – Working effectively with peers and supervisors

  • Adaptability – Adjusting to new tasks, tools, or company processes quickly

  • Discretion & Confidentiality – Handling sensitive customer or company information responsibly

  • Work Ethic & Reliability – Dependable, punctual, and committed to quality service



  • -

  • Let me know if you'd like this list tailored to a specific industry (eg, healthcare, finance, retail) or formatted for a resume or job posting

Timeline

Customer Service Administrator

Noah and ora custom design
01.2024 - 03.2025

Support Worker & Payroll

We support to you
06.2018 - 06.2023

Disability Support Worker

Edmen
03.2015 - 06.2017

Cert 3 in Security And Crowed Control - Security Officer

Secta Security

Cert 3 in Education Support - Education Support

Tafe Nsw

Cert 2 Access To Nursing - Nursing

Tafe Nsw
Aisha Maraba