Aisha Maraba
Sydney,NSW
Overview
10
10
years of professional experience
Work History
Customer Service Administrator
Noah and ora custom design
Campbelltown , Nsw
01.2024 - 03.2025
Support Worker & Payroll
We support to you
Campbelltown
06.2018 - 06.2023
Disability Support Worker
Edmen
2560
03.2015 - 06.2017
Education
Cert 3 in Security And Crowed Control - Security Officer
Secta Security
09-2019
Cert 3 in Education Support - Education Support
Tafe Nsw
Campbelltown 11-2018
Cert 2 Access To Nursing - Nursing
Tafe Nsw
St George 10-2008
Skills
- ✅ Core Administrative Skills
- Data Entry & Management – Accurately inputting and maintaining records, databases, and CRM systems
- Scheduling & Calendar Management – Coordinating meetings, appointments, and travel efficiently
- Document Preparation – Drafting correspondence, reports, and forms using word processing tools
- Filing & Organization – Maintaining orderly digital and physical filing systems for quick retrieval
- Office Software Proficiency – Skilled in Microsoft Office Suite (Word, Excel, Outlook), Google Workspace, and other administrative tools
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- 🤝 Customer Service & Communication
- Verbal & Written Communication – Professional and clear communication with customers and internal teams
- Conflict Resolution – Handling complaints or concerns calmly and effectively to reach positive outcomes
- Active Listening – Paying full attention to customer needs to ensure thorough understanding
- Multichannel Support – Providing assistance via phone, email, chat, or in-person interactions
- Empathy & Patience – Understanding customer perspectives and maintaining a helpful attitude
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- 🧠 Organizational & Problem-Solving Abilities
- Multitasking – Managing multiple tasks and priorities in a fast-paced environment
- Time Management – Meeting deadlines and maintaining efficiency throughout the day
- Attention to Detail – Ensuring accuracy in administrative processes and customer records
- Issue Tracking & Resolution – Identifying issues, following up, and closing the loop with customers
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- 🛠️ Technical & System Skills
- CRM Systems – Experience with platforms such as Salesforce, Zendesk, Freshdesk, or HubSpot
- Help Desk/Support Ticketing Tools – Using platforms to log, track, and respond to customer inquiries
- Database Management – Updating and retrieving data from internal systems and platforms
- Office Equipment Operation – Familiarity with printers, scanners, fax machines, and telecommunication tools
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- 🤹 Soft Skills & Professionalism
- Team Collaboration – Working effectively with peers and supervisors
- Adaptability – Adjusting to new tasks, tools, or company processes quickly
- Discretion & Confidentiality – Handling sensitive customer or company information responsibly
- Work Ethic & Reliability – Dependable, punctual, and committed to quality service
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- Let me know if you'd like this list tailored to a specific industry (eg, healthcare, finance, retail) or formatted for a resume or job posting
Timeline
Customer Service Administrator
Noah and ora custom design
01.2024 - 03.2025
Support Worker & Payroll
We support to you
06.2018 - 06.2023
Disability Support Worker
Edmen
03.2015 - 06.2017
Cert 3 in Security And Crowed Control - Security Officer
Secta Security
Cert 3 in Education Support - Education Support
Tafe Nsw
Cert 2 Access To Nursing - Nursing
Tafe Nsw