Aiva Smyth
East Brisbane,QLD
Summary
Enthusiastic and driven candidate with proven experience in fast-paced restaurant settings. Committed to providing friendly and professional service to customers to maintain consistent flow, with the ability to adapt to new situations. Passionate psychology student with a desire to become a doctor. I am passionate about women's care and enjoy any opportunity to take challenges and expand my knowledge and qualifications.
Overview
5
5
years of professional experience
Work History
Front of House Supervisor
Easts Leagues Club
01.2023 - Current
- Enhanced customer satisfaction by providing attentive service and addressing concerns promptly.
- Trained new employees on company policies, procedures, and service standards to ensure consistent guest experiences across the team.
- Developed strong relationships with customers, resulting in repeat business and word-of-mouth referrals.
- Led pre-shift meetings for Front of House staff members, reviewing daily specials, upcoming events, or pertinent announcements as necessary.
Office Administration Assistant
QNMU Law
03.2019 - 04.2024
- Reduced errors in documentation by thoroughly proofreading and editing all correspondence and reports before distribution.
- Facilitated smooth office operations by managing inventory of supplies, placing orders as needed, and maintaining organized storage areas.
- Safeguarded sensitive information with strict adherence to confidentiality policies when handling personnel records and confidential documents.
- Improved client relations through timely and courteous communication, addressing inquiries, and resolving issues promptly.
Education
Bachelor of Psychology With Honours - Clinical Psychology
University of Queensland
Brisbane, QLD11.2026
Skills
- Task Delegation
- Meeting deadlines
- Quality Standards
- Scheduling appointments
- Filing systems
- Document Preparation
Timeline
Front of House Supervisor
Easts Leagues Club
01.2023 - Current
Office Administration Assistant
QNMU Law
03.2019 - 04.2024
Bachelor of Psychology With Honours - Clinical Psychology
University of Queensland
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