Summary
Overview
Work History
Education
Skills
Professional Highlights
Availability
References
Timeline
Generic

Ajantha Athukorala

Fannie Bay,NT

Summary

High level experience in service industry as a competent and prominent customer service officer. Proficient in Microsoft Office Excel, Power Point. Excellent written and verbal communication with organisatation and collaboration skills. Currently working at Happy Trails ELC as a Trainee Assistant educator on casual part time basis. I am a Permanent Resident since 2022 with full work rights. Seeking a position as a Administration Assistant that relates to the chosen field of study in Certificate III in Business, where I could enhance my capabilities in terms of quality customer service.

Overview

18
18
years of professional experience

Work History

Trainee Assistant educator

Happy Trails ELC
Muirhead, NT
04.2023 - Current
  • Currently working at Happy Trails ELC as a Trainee Assistant educator on casual part-time basis.

Banking Customer Service Assistant

Hatton National Bank Plc
Sri Lanka
01.2006 - 01.2022
  • Gained exceptional experience in one of the leading Financial organization in Sri Lanka as a Customer Service Assistant
  • Assist customers with their inquiries to fulfill their needs beyond expectation
  • Perform sales & marketing activities targeting new businesses, cross-selling, etc
  • Managed escalations with polite service, knowledgeable support, and unsurpassed professionalism to satisfy needs and protect institutional reputation
  • Managed and maintained Customer Identification Database in accordance with organization policy
  • Respond to customer inquiries with possible solutions.

Education

Certificate III in Business

STEPS GROUP AUSTRALIA LIMITED (1847)

Skills

  • Basic accounting
  • Positive Attitude
  • Customer Service
  • Valid Driver's License
  • Time Management
  • Dedicated Team Player

Professional Highlights

  • Exemplary career in service industry as a prominent customer service officer.
  • Excellent written and verbal communication skills.
  • Ability to work under pressure, meet deadlines, & multi-tasking.
  • Proficient in all MS suite.
  • Excellent organisational skills.
  • Ability to maintain accurate data to identify and solve problems.
  • Strong critical thinking and analytical skills.
  • Outstanding organisation skills and ability to work as a part of team member.

Availability

2X Covid 19 Vaccinations Certificate, Current Ochre Card, Driver License

References

  • Natalia Munoz Rodriguez, Refugee & Migrant Settlement Services, Ludmilla Services Hub, NT, 0820, NT 0820, 0889325100, nmunozrodriguez@anglicare-nt.org.au
  • Dr Aruna Wijayarathne, Palmerston Medical Clinic, 3/6, Maluka Drive, Palmerstorn, NT, 0830, 0889464800, drdarshi@gmail.com

Timeline

Trainee Assistant educator

Happy Trails ELC
04.2023 - Current

Banking Customer Service Assistant

Hatton National Bank Plc
01.2006 - 01.2022

Certificate III in Business

STEPS GROUP AUSTRALIA LIMITED (1847)
Ajantha Athukorala