Ajay Prasanna Sathya Narayanan
Manor,VIC
Summary
Rational Candidate with more than 5 years of experience enhancing operations for organizations through information systems solutions. Proven track record of transforming specific business goals related to growth and efficiency improvements into new system designs. Knowledgeable innovator known for recommending new technologies to enhance existing systems and introduce new systems. My visa is Post Graduate Study Visa with full working rights till August 2025.
Overview
8
8
years of professional experience
Work History
IT Operations Analyst
VITALLEADS
01.2023 - Current
- Configure and maintaining Sensors device,Tablets,Mobiles etc.
- Assist with troubleshooting issues and provide technical support.
- Organize and maintain IT resources.
- Create and Update details for new products and listing on websites.
- Inventory management and e-commerce site handling.
- Monitor and manage payroll and other financial transactions by using XERO software.
- Communicated and explained business requirements to team members to understand and implement functional demands
S Y S T E M E N G I N E E R
Way Beyond Solutions
11.2021 - 01.2023
- Manage and monitor systems infrastructure and their availability.
- Install, configure, test and maintain operating systems, application software and system management tools.
- Manage and automate servers based on requirements
- Performed Backup and Restoring of servers by using snapshots, and other Tools.
- Create and manage users accounts and their billing and cost management based on their infrastructure requirements .
- Participate in design of information and operational support systems and documenting various documents based on projects.
TECHNICAL SUPPORT ANALYST
Anidra Tech Ventures Pty Ltd
04.2020 - 10.2021
- Manual Software and Product Testing, End user testing for Healthcare devices, Website and Mobile Applications Testing, and support to development team in various phases.
- Handle Servers, Device Configurations, maintaining instances on AWS environment.
- Creating and managing new test cases and documentation.
- Configuration of device with Mac address
- Maintain and Host Website using Cpanel, Handling E-Commerce Site, Maintain inventory logs and stocks and Management related works.
- Handling various levels of Documentation like API, Functional, Design, Products and User level documentation.
- Experience in Agile tools and techniques and managing tasks using sprints and handling JIRA bug tracking.
- Gathering, validating and documenting business requirements.
- Identifying issues, risks and benefits of existing and proposed solutions and outlining business impacts.
- Communication with stakeholders to work on business processes
IT Intern
Interior Secrets
05.2021 - 07.2021
- Supported IT department in handling technology rollout and maintenance.
- Delivered assistance and support for team-based IT projects.
- Maintain database of E-Commerce site using Shopify and Net- suite ERP Tool.
- Create and Update details for new products and listing on websites.
- Inventory Handling, Website Content Maintenance of all e-commerce Platform.
ASSOCIATE
City Union Bank Ltd
08.2016 - 02.2019
- Maintain Branch Operations and configurations, Monitoring and logging of financial transactions.
- Liaising with vendors and keeping relevant stakeholders up to date with their developments.
- Handling Customer's database on CRM and providing support based on their needs.
- Generate daily and weekly reports to monitor and maintain customer's due diligence records. · Based on customers validate their documents and update our database.
- Working as Customer Relationship Manger for High and VIP clients and Managing their accounts.
- Strong focus on compliance and Risk Management.
Lead Generation Support
Ameex Technologies
06.2015 - 05.2016
- Built prospect lists of potential new customers through research and identification of business opportunities.
- Cold called perspective customers to determine product or service needs, ascertain timelines and identify decision-makers.
- Maintain Database in CRM and Office 365, Excel and Google Documents
- Identify right decision-makers and contact them through emails.
- Opened new accounts and documented personal, demographic, and payment information in system.
Education
Masters - Information Technology
CHARLES STURT UNIVERSITY
Melbourne, VIC12.2020
Bachelors - Electronics And Communications Engineering
ANNA UNIVERSITY
Tamil Nadu,India05.2014
Skills
- Tools with Hands-On Experience:
- MS Office suite, VMware, Azure Active Directory, Windows Server,C, Bash&Shell Scripting, HTML,MySQL
- JIRA,Slack,Xero
- Cloud Tools: Hands-on Experience in Microsoft Azure, AWS Platform, Jenkins CI/CD tools, Grafana,
- Cloud Certification
- Microsoft Azure Fundamentals
Timeline
IT Operations Analyst
VITALLEADS
01.2023 - Current
S Y S T E M E N G I N E E R
Way Beyond Solutions
11.2021 - 01.2023
IT Intern
Interior Secrets
05.2021 - 07.2021
TECHNICAL SUPPORT ANALYST
Anidra Tech Ventures Pty Ltd
04.2020 - 10.2021
ASSOCIATE
City Union Bank Ltd
08.2016 - 02.2019
Lead Generation Support
Ameex Technologies
06.2015 - 05.2016
Masters - Information Technology
CHARLES STURT UNIVERSITY
Bachelors - Electronics And Communications Engineering
ANNA UNIVERSITY
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