Akashi Amaya Silva Thotahewage
Heidelberg west,Australia
Summary
I am excited to pursue a part-time retail position where I can immerse myself in a vibrant team environment, connect with customers, and contribute to delivering exceptional service. My experience in customer-facing roles has ignited a genuine passion for helping people, solving challenges on the spot, and creating positive interactions. I thrive in fast-paced environments, embracing every opportunity to learn, grow, and exceed expectations. Retail isn’t just a job for me—it’s a chance to make meaningful connections, support my team, and ensure every customer leaves with a smile.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Sakurahana Villa
, Sri Lanka
06.2019 - 06.2024
- Part time
Crew member
Burger town
, Sri Lanka
12.2023 - 02.2023
- Part time
Education
DIPLOMA OF ENGINEERING -
Royal Insititute of Colombo
Sri Lanka01.2024
BACHELOR OF ENGINEERING - HONOURS
Deakin University
Geelong, Waurn ponds, AustraliaPPEARSON EDEXCEL INTERNATIONAL ADAVNCED LEVEL -
Leeds International School
PEARSON EDEXCEL INTERNATIONAL GCSE -
Eeeds International School
Skills
- Customer Service: Strong ability to engage with customers, ensuring a positive experience at all times
- Communication: Clear and friendly communication in both verbal and written formats
- POS System Operation: Proficient in handling transactions, payments, and managing returns with accuracy
- Teamwork and Collaboration: Proven experience working effectively with others to meet shared goals
- Adaptability: Comfortable handling different tasks and adjusting to new environments quickly
- Time Management: Skilled at balancing multiple responsibilities and meeting deadlines
- Problem Solving: Ability to think quickly and resolve customer issues in real-time
- Attention to Detail: Ensuring that product displays, shelves, and inventory are organized and accurate
References
- Sachintha, Munindradasa, Duty Manager, smunindradasaks@gmail.com, (+94) 414-889-833, Oriental Tea House, Melbourne
- Asha, Helan, Manager, +94-77531-8637
Timeline
Crew member
Burger town
12.2023 - 02.2023
Customer Service Representative
Sakurahana Villa
06.2019 - 06.2024
DIPLOMA OF ENGINEERING -
Royal Insititute of Colombo
BACHELOR OF ENGINEERING - HONOURS
Deakin University
PPEARSON EDEXCEL INTERNATIONAL ADAVNCED LEVEL -
Leeds International School
PEARSON EDEXCEL INTERNATIONAL GCSE -
Eeeds International School
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