Akhil Chalasani
Melbourne,Australia
Summary
IT Support professional with a Master’s in Networking and practical experience in Salesforce ticketing, Office 365, and Active Directory. Skilled at resolving hardware, software, and network issues while explaining solutions in a clear and straightforward way. With experience in both IT and customer service, I focus on keeping systems running smoothly and ensuring a positive experience for users.
Overview
2
2
years of professional experience
1
1
Certification
Work History
IT Support Desk
Australia Post
Melbourne, VIC
08.2024 - Current
- Provide technical support for employees, covering hardware, software, and network issues.
- Handle 30+ support requests daily through Salesforce, resolving issues within agreed timelines.
- Manage Office 365 and Active Directory accounts, including password resets, license changes, and access requests.
- Communicate solutions in simple terms to staff, ensuring issues are understood and resolved effectively.
Customer Support Representative
AGL Energy
Melbourne, VIC
05.2023 - 07.2024
- Assisted customers with billing, product, and service queries by phone and email.
- Logged and tracked all cases in CRM systems to ensure accurate follow-up and resolution.
- Consistently met daily targets while maintaining professional and supportive communication.
- Helped maintain high customer satisfaction in a busy and target-driven environment.
Education
Master of Networking -
Melbourne Institute of Technology (MIT)
Melbourne, VIC01-2021
Bachelor of Technology - Electronics and Communication
Jawaharlal Nehru Technological University (JNTUH)
India01-2019
Skills
- Systems & Tools: Salesforce, Office 365, SharePoint, Intune, RDP, Ticketing Systems
- Administration: Active Directory, User Account Management
- Networking: DNS, TCP/IP, VPN
- Operating Systems: Windows, macOS
- Hardware: PC and peripheral troubleshooting
Certification
- ITIL v4 Foundation
Core Strengths
- Problem-Solving
- Clear Communication
- Time Management
- Team Collaboration
Timeline
IT Support Desk
Australia Post
08.2024 - Current
Customer Support Representative
AGL Energy
05.2023 - 07.2024
Master of Networking -
Melbourne Institute of Technology (MIT)
Bachelor of Technology - Electronics and Communication
Jawaharlal Nehru Technological University (JNTUH)