Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Nikash Tamang

Allawah,Australia

Summary

Motivated and proactive IT Support Officer with nearly 2 years of hands-on experience in troubleshooting, managing IT operations, and providing high-quality user support. Skilled in Microsoft 365 administration, mobile device management using Intune, and troubleshooting network and hardware issues. Experienced in managing helpdesk tickets, optimizing IT processes, and maintaining comprehensive IT documentation. Committed to improving system performance and user satisfaction. Seeking to leverage my technical expertise and problem-solving skills to contribute to a dynamic IT team and drive organizational success.

Overview

3
3
years of professional experience
1
1
Certification

Work History

IT Support Officer

Apply World Group
03.2023 - Current
  • Optimized onboarding and offboarding workflows by configuring staff devices.
  • Managed Microsoft 365 accounts, optimizing group policies and access controls to enhance security and user efficiency.
  • Improved ticket response times by 30% through effective prioritization and efficient ticket management practices.
  • Deployed and managed staff devices using Intune, ensuring proper enrollment, configuration, and compliance with company policies.
  • Created and maintained comprehensive IT documentation to improve workflow efficiency and ensure consistency across operations.
  • Tested new software and hardware prior to deployment.

Disability Support Worker

Infinity Care
06.2022 - Current
  • Drove clients safely to social activities and appointments.
  • Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
  • Kept accurate records for client files and handled related paperwork.
  • Provided high level of physical support by lifting, adjusting, and moving clients.
  • Delivered exceptional personal care services, including bathing, dressing, grooming, and feeding assistance.

Education

Bachelor of Science - Information Technology

Wentworth Institute
Sydney, NSW
10.2024

Diploma in Computer Application

Naasa Education Center Pvt. Ltd.
Kathmandu, Nepal
12.2021

Skills

  • Operating Systems: Windows, Mac, Android
  • Platforms: Office 365, Microsoft Active Directory
  • Cloud Solutions: Microsoft Azure
  • Mobile Device Management: Microsoft Intune, Cisco Meraki
  • Networking: LAN, WAN, TCP/IP, DNS, VPN, VoIP
  • Ticketing Systems: FreshService, Jira, ServiceNow
  • Remote Desktop Tools: TeamViewer, AnyDesk, RemoteDesktop Protocol (RDP)
  • Hardware Management: Printer Management, Laptop/Desktop Imaging
  • Security Tools: Microsoft Defender, Antivirus Software
  • Email Management: Microsoft Exchange, Outlook
  • Backup Solutions: Cloud Ally, Acronis
  • Server Management: Active Directory, Azure AD, Group Policy
  • Virtual Desktops: Terminal Server, Citrix
  • Communication Tools: Microsoft Teams, Slack, Zoom
  • Collaboration Tools: SharePoint, OneDrive, Google Workspace
  • Basic Scripting/Automation: PowerShell, Batch Scripting
  • Knowledge Management: Confluence, IT Documentation
  • Ticket Management: FreshService, Jira, ServiceNow

Certification

  • First Aid and CPR, 06/01/22
  • Bachelor of Information Technology, 2024
  • Diploma in Computer Application, 12/01/21

References

Available upon request

Timeline

IT Support Officer

Apply World Group
03.2023 - Current

Disability Support Worker

Infinity Care
06.2022 - Current

Bachelor of Science - Information Technology

Wentworth Institute

Diploma in Computer Application

Naasa Education Center Pvt. Ltd.

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Nikash Tamang