Akisha Cunningham
Alexandra Hills,QLD
Summary
Reliable and hardworking professional. Experienced in addressing client needs and striving for the best client outcome.
Great with people of all walks of life, kind caring and compassionate.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Key Accounts Administrator
Shred-X
09.2019 - 05.2024
- Managing major client requests through work order platforms, phone and email.
- Daily reporting and ensuring standard service agreement targets are met.
- Maintaining detailed records of customer interactions, ensuring proper follow-up and resolution of any issues.
Service Centre Advisor
Barramundi Motor Group
05.2015 - 01.2019
- Managed vehicle service experiences for customers.
- Documented customer concerns and vehicle service history.
- Explained vehicle diagnostic reports prepared invoices and took payments.
Sales Support Coordinator
Carbon Footie Solar
02.2013 - 04.2015
- Placed outbound phone calls to potential leads, built rapport and sold benefits of installing solar.
- Set appointments and prepared reports for the sales team.
- Provided after sales support to newly acquired customers.
Customer Retention Specialist
TSA Telco Group
07.2011 - 02.2013
- Responded to customer queries and addressed customer complaints.
- Offered incentives to retain existing customers and renew customer contracts.
- Built positive relationships with customers for repeat business.
Skills
- Active listening
- Conflict resolution
- Strong Problem-Solving abilities
- Excellent verbal and written communication
- Proficient in Microsoft Office
- Excellent multi tasking skills
Certification
- Current First Aid and CPR
- Current National Police Check
- Blue Card
* Willing to acquire any further training or certification required.
Timeline
Key Accounts Administrator
Shred-X
09.2019 - 05.2024
Service Centre Advisor
Barramundi Motor Group
05.2015 - 01.2019
Sales Support Coordinator
Carbon Footie Solar
02.2013 - 04.2015
Customer Retention Specialist
TSA Telco Group
07.2011 - 02.2013
- Current First Aid and CPR
- Current National Police Check
- Blue Card
* Willing to acquire any further training or certification required.
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