Akol Mayuol Akec
Civil Engineering
Fitzroy
Summary
Objectives: I am a hardworking man who loves to learn quickly. I am always finding ways to get better at what I do in my life or at work. Able to adapt to any situation with success. I have a friendly personality and social skills to perform as part of a team, as well as the focus to execute tasks on my own efficiently.
Overview
15
15
years of professional experience
2
2
years of post-secondary education
Work History
Night-Fill Team Member
Woolworths Metro South Bank
Southbank
08.2018 - Current
- Shelf stocking
- Customer service
- money handling
- Stock replenishment
- Solving solutions to customer enquiries about pricing, product quality.
- And maintained shelves to full presentation capacity.
- Consistently lifted materials weighing as much as [Number] pounds
Bartender and Food & Beverage Attendant
Velvet Bar, Crown Casino
Crowncasinomelbourne
07.2008 - 11.2014
- Working in a customer service role in a busy, fast paced environment
- Memorising customer orders and ensuring customers are happy when serving them
- Making drinks per standards or as specified by the customer, including a variety of coffees
- Recording food and beverage sales and being responsible for money handling
- Arranging the bar and making it look attractive.
- Supported and assisted team members in handling guest inquiries and requests and in resolving guest complaints.
- Maintained stock levels of cups, lids, straws, and condiments throughout shift.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Trained new staff members on company policies and procedures.
- Provided guests with information about menu items, specials and promotions to provide quality service.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Assisted with setup and breakdown of events, banquets and parties to comply with logistics.
- Communicated with kitchen staff and waiters to provide accurate, timely information regarding orders and minimize delays.
- Opened, poured and served hot and cold beverages to customers to complement food and dining experience.
- Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
- Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service.
- Maintained clean and organized restaurant to comply with hygiene and health regulations.
- Collaborated with supervisor and servers to discuss logistics and maintain smooth operations.
- Processed payments and provided receipts to establish proof of transaction.
- Greeted and seated guests to provide friendly and welcoming experience.
- Assisted wait staff with timely food delivery and guest requests.
- Checked dining area supplies of linens, wrapped silverware, and replenished low stock.
- Supported and assisted team members in handling guest inquiries and requests and in resolving guest complaints
- Maintained stock levels of cups, lids, straws, and condiments throughout shift
- Provided guests with information about menu items, specials and promotions to provide quality service
Education
Honours Degree - Civil Engineering
Deakin University
Geelong, VIC 04.2023 - Current
Associate Degree - Civil Engineering
RMIT
RMIT City 02.2017 - 11.2017
Advanced Diploma - Civil Engineering RMIT
RMIT
Melbourne, VIC 02.2016 - 10.2016
Skills
OHS regulationsundefined
Additional Information
- Award , 2013 5-year Customer Services Award at Crown Casino Melbourne 2023 5-year customer services Award Woolworths.
Timeline
Honours Degree - Civil Engineering
Deakin University
04.2023 - Current
Night-Fill Team Member
Woolworths Metro South Bank
08.2018 - Current
Associate Degree - Civil Engineering
RMIT
02.2017 - 11.2017
Advanced Diploma - Civil Engineering RMIT
RMIT
02.2016 - 10.2016
Bartender and Food & Beverage Attendant
Velvet Bar, Crown Casino
07.2008 - 11.2014
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