Akol Mayuol Akec
Civil Engineering
Fitzroy
Summary
Objectives: I am a hardworking man who loves to learn quickly. I am always finding ways to get better at what I do in my life or at work. Able to adapt to any situation with success. I have a friendly personality and social skills to perform as part of a team, as well as the focus to execute tasks on my own efficiently.
Overview
15
15
years of professional experience
2
2
years of post-secondary education
Work History
Night-Fill Team Member
Woolworths Metro South Bank
Southbank
08.2018 - Current
- Shelf stocking
- Customer service
- money handling
- Stock replenishment
- Solving solutions to customer enquiries about pricing, product quality.
- And maintained shelves to full presentation capacity.
- Consistently lifted materials weighing as much as [Number] pounds
Bartender and Food & Beverage Attendant
Velvet Bar, Crown Casino
Crowncasinomelbourne
07.2008 - 11.2014
- Working in a customer service role in a busy, fast paced environment
- Memorising customer orders and ensuring customers are happy when serving them
- Making drinks per standards or as specified by the customer, including a variety of coffees
- Recording food and beverage sales and being responsible for money handling
- Arranging the bar and making it look attractive.
- Supported and assisted team members in handling guest inquiries and requests and in resolving guest complaints.
- Maintained stock levels of cups, lids, straws, and condiments throughout shift.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Trained new staff members on company policies and procedures.
- Provided guests with information about menu items, specials and promotions to provide quality service.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Assisted with setup and breakdown of events, banquets and parties to comply with logistics.
- Communicated with kitchen staff and waiters to provide accurate, timely information regarding orders and minimize delays.
- Opened, poured and served hot and cold beverages to customers to complement food and dining experience.
- Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
- Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service.
- Maintained clean and organized restaurant to comply with hygiene and health regulations.
- Collaborated with supervisor and servers to discuss logistics and maintain smooth operations.
- Processed payments and provided receipts to establish proof of transaction.
- Greeted and seated guests to provide friendly and welcoming experience.
- Assisted wait staff with timely food delivery and guest requests.
- Checked dining area supplies of linens, wrapped silverware, and replenished low stock.
- Supported and assisted team members in handling guest inquiries and requests and in resolving guest complaints
- Maintained stock levels of cups, lids, straws, and condiments throughout shift
- Provided guests with information about menu items, specials and promotions to provide quality service
Education
Honours Degree - Civil Engineering
Deakin University
Geelong, VIC 04.2023 - Current
Associate Degree - Civil Engineering
RMIT
RMIT City 02.2017 - 11.2017
Advanced Diploma - Civil Engineering RMIT
RMIT
Melbourne, VIC 02.2016 - 10.2016
Skills
OHS regulationsCost EstimationRisk MitigationPlanning, Design, Draughting and DrawingSurveyingComputer SkillsMicrosoft Office, including Word, ExcelPowerPointAutoCADLicenses and ticketsFull Drivers’ License and transportWhite cardDemonstrate Skills and Abilities
Good time management and ability to prioritise
Advised team members on appropriate testing actions and decisions
Team member training
Collaborating with team members
Trained new team members in areas such as [Skill] and [Technique] and delivered critical feedback to enhance and improve performance
Created new scripts for fellow team members to use during [Timeframe], which resulted in [Result] and [Result]
Additional Information
- Award , 2013 5-year Customer Services Award at Crown Casino Melbourne 2023 5-year customer services Award Woolworths.
Timeline
Honours Degree - Civil Engineering
Deakin University
04.2023 - Current
Night-Fill Team Member
Woolworths Metro South Bank
08.2018 - Current
Associate Degree - Civil Engineering
RMIT
02.2017 - 11.2017
Advanced Diploma - Civil Engineering RMIT
RMIT
02.2016 - 10.2016
Bartender and Food & Beverage Attendant
Velvet Bar, Crown Casino
07.2008 - 11.2014