Akrachai Laopan-ngarm
Waterloo
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
With a background of growing up in China, proficient in Mandarin and English.
26 Years old with strong body.
Overview
2
2
years of professional experience
Work History
Casino Table Games Dealer
The Crown Sydney
08.2022 - Current
- Learned and followed company procedures to maintain consistency and standards.
- Investigated and resolved customer inquiries and complaints quickly.
- Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.
- Adhered to all gaming regulations and procedures to maintain legal and ethical operation.
- Monitored game for potential security risks to protect operation and players.
- Delivered prompt service to prioritize customer needs.
- Responded proactively and positively to rapid change.
- Game in: Baccarat, Roulette,Mississippi, Sic bo and Ultemate Texas Holdem.
Dungeon Master
Dream Room
11.2021 - 05.2022
- Responsible for hosting Live Action Role Playing (LARP) games, facing different guests group（5-10 person） every day with good communication skills, high emotional intelligence and strong adaptability. Guaranteed to finish event perfectly for five to ten hours.
- Possess high organizational and leadership skill.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Cultivated warm relationships with regular customers.
- Demonstrate strong patience and be good at comfortably solving different problems faced by different customers.
- Good sales ability, sell large number of peripheral goods to customers.
- Demonstrated respect, friendliness and willingness to help wherever needed
Master of Ceremonies
Perfectlover
- Spoke intelligently and enthusiastically regarding current music and performers to engage and entertain listeners.
- Stayed alert, active and ready to respond to any request at any time using variety of available resources.
- Assisted crews with set building and pointed out problems that could be potential safety issues.
- Read commercials and announcements into microphone following prewritten scripts.
- Coordinated with producers and on-air talent to create program content, new ideas and segments.
Driver
Different Warehouses, Shops And Restaurants
- Delivered goods and products to customers on time and in excellent condition.
- Obtained customer signatures to complete and process paperwork.
- High ability to drive.
- Coordinated efficient routes to avoid delays and optimize schedules.
Education
Bachelor of Commerce - Marketing And International Business
University of New South Wales
Sydney, NSW09.2021
Skills
- Active Listening
- Organization Representation
- Critical Thinking
- Time Management
- Product Advertising
- Talk Show Hosting
- Customer Service
- Exceptional Interpersonal Communication
- Customer Needs Assessment
- Sales Goal Attainment
- Sales Communications
- Persuasive Selling
- Hospitality Certificate iii
Languages
Chinese (Mandarin)
Native or Bilingual
English
Full Professional
Timeline
Casino Table Games Dealer
The Crown Sydney
08.2022 - Current
Dungeon Master
Dream Room
11.2021 - 05.2022
Master of Ceremonies
Perfectlover
Driver
Different Warehouses, Shops And Restaurants
Bachelor of Commerce - Marketing And International Business
University of New South Wales
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