Paul Lenkiewicz

• Performed functional game duties quickly by efficiently handling money and chips.
• Greeted incoming guests with enthusiasm to promote a fun, memorable, and exciting experience.
• Maintained an enjoyable environment by entertaining and engaging players at tables.
• Calmed down angry guests or patrons using skills in active listening and positive engagement.
• Provided gambling chips and coin money in exchange for legal currency, for players to join in games.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Understood and followed oral and written directions.
• Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services.
• Demonstrated leadership by making improvements to work processes and helping to train others.
• Identified needs of customers promptly and efficiently.
• Prioritized and organized tasks to efficiently accomplish service goals.

Dealt various casino table games including Blackjack, Roulette, and Craps in a fast-paced environment. I have greatly expanded my ability to handle and adapt to situations and deal with conflicts in a calm and resourceful manner while maintaining the companies ethics and sticking to required Guidelines set in both my contract and online training.

• Kept customer and food preparation areas clean and well-organized.
• Operated cash register and received payment from customers in cash or credit form.
• Maintained neat, well-groomed appearance, impeccable personal hygiene, hair restraint and minimal jewelry to meet company standards.
• Recorded customer orders and communicated clearly to confirm each order.
• Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.
• Greeted customers to take food orders and provide information about menus.
• Completed side tasks by restocking condiments and cleaning refrigerators.
• Processed transactions and made change for cash payments or accepted credit cards, debit cards and gift cards.
• Built brand loyalty and accomplished customer satisfaction by working well with other food service team members.
• Made and served coffee, tea and fountain drinks.