Open To Work
Akriti Poudel
Toowoomba,QLD
Summary
Detail-oriented professional with strong communication and organizational skills. Experienced in managing documentation and supporting staff training. Ready to leverage problem-solving abilities to enhance service delivery and operational efficiency.
Overview
6
6
years of professional experience
Work History
Administration Officer
Northridge Salem Aged Care
Toowoomba, QLD
09.2025 - Current
- Streamlined resident documentation and file management processes for improved accessibility.
- Coordinated communication between departments to enhance service delivery efficiency.
- Facilitated onboarding and training for new staff to ensure smooth integration into the team.
- Assisted in inventory management of office supplies and equipment.
- Welcomed visitors to the office, ensuring a friendly atmosphere.
- Responded promptly to residents inquiries via email or telephone calls.
- Created purchase orders and tracked payments for vendor services.
- Answered phones, directed calls to appropriate personnel, took messages and responded to client inquiries in a professional manner.
- Assisted with payroll processing activities such as timesheet entry into the system.
Personal Carer
Salem Aged Care
Toowoomba, QLD
10.2023 - Current
- Assisted residents with daily living activities and personal care routines.
- Facilitated bathing and dressing for residents, promoting dignity and comfort.
- Communicated effectively with residents to understand their needs and preferences.
- Recorded residents' progress and communicated concerns to healthcare professionals, ensuring timely interventions.
- Supported residents with mobility challenges by safely transferring them from bed to wheelchair or other equipment, enhancing their independence.
Software Quality Assurance Engineer
Imark Digital
Kathmandu, Nepal
11.2019 - 06.2023
- Developed test plans and cases for software applications.
- Documented test results and reported issues in tracking systems to facilitate timely resolution and enhance software quality.
- Conducted regression testing to ensure consistent software performance.
- Collaborated with developers to identify and resolve software defects.
- Collaborated with developers to reproduce, debug, and resolve technical issues.
- Conducted manual tests to ensure product quality standards were met.
- Analyzed system requirements, user stories, and use cases to create test scenarios.
- Participated in peer review sessions with other QA engineers to identify areas of improvement.
- Coordinated with cross-functional teams to enhance product quality standards.
- Monitored stages of software development cycle from initial planning through post-release support to ensure adherence to quality standards.
- Reported and tracked defects in bug tracking systems such as JIRA.
- Worked with Agile and Scrum methodologies to accomplish project milestones and meet demanding timelines.
- Participated in design reviews to provide constructive feedback on usability.
- Advised stakeholders on best practices related to software quality assurance procedures.
- Developed comprehensive test strategies tailored specifically towards meeting customer requirements.
- Identified potential risks associated with proposed system designs prior to implementation.
- Monitored and facilitated bug resolutions to optimize software.
- Participated in product design reviews to provide input on functional requirements, product designs, schedules, or potential problems.
Education
Master of Information Systems -
University of Southern Queensland
Toowoomba, QLD12-2025
Certificate III in Individual Support (Ageing & Disability) - Health Care
Australia Wide Training Institute (AWTI)
ToowoombaSkills
- Administrative coordination
- Data entry
- Documentation management
- Process improvement
- Client relations
- Effective communication
- Team collaboration
- Attention to detail
- Time management
- Problem-solving aptitude
- Interpersonal skills
- Team support
- Software documentation
Languages
English
Professional
Nepali
Full Professional
Hindi
Limited
Accomplishments
Student Ambassador – Toowoomba Region
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
On-SiteSalary Range
$60000/yr - $90000/yrTimeline
Administration Officer
Northridge Salem Aged Care
09.2025 - Current
Personal Carer
Salem Aged Care
10.2023 - Current
Software Quality Assurance Engineer
Imark Digital
11.2019 - 06.2023
Master of Information Systems -
University of Southern Queensland
Certificate III in Individual Support (Ageing & Disability) - Health Care
Australia Wide Training Institute (AWTI)